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triv-1421960230220 WikiBit 2023-07-25 14:19

triv, a virtual currency exchange company, was founded in 2018 in the United States. It operates under the regulatory authority of the SEC (Securities and Exchange Commission). triv offers a range of

Aspect Information
Company Name triv
Registered Country/Area Indonesia
Founded year 2015
Regulatory Authority Regulated by BAPPEBTI
Cryptocurrencies offered/available 200+
Trading Platforms triv Mobile App
Fees Maker: zero fees; taker: 0.1%
Deposit & Withdrawal E-wallets, Bank Transfer, Cryptocurrency
Educational Resources triv blog
Customer Support Triv Support Desk, FAQ, Email, 24/7 Live Chat, Phone, Address, Social media

Overview of triv

triv, a virtual currency exchange company, was founded in 2015 in Indonesia. It operates under the regulation by BAPPEBTI.

triv offers a range of over 200 popular cryptocurrencies, such as Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC), allowing users to trade and take advantage of potential investment opportunities. triv also offers triv Mobile as trading platform available on iOS and Android deviceswhich provide users with flexibility and convenience

In terms of deposit and withdrawal options, triv accepts credit/debit card, bank transfer, and cryptocurrency transactions. This variety of payment methods caters to the diverse needs of users, allowing them to easily fund their accounts or withdraw their funds.

Pros and Cons

Pros Cons
Regulated Trading fees charged for takers
Wide range of cryptocurrencies available
Good customer support
Educational resources available


- Regulated: Being a regulated exchange ensures that it operates under the guidelines set by regulatory authorities, providing a degree of security and legitimacy to its users.

- Wide range of cryptocurrencies available: This allows users to diversify their portfolios and explore multiple investment opportunities within the cryptocurrency market.

- Good customer support: Having responsive and helpful customer support can significantly enhance the user experience, ensuring quick resolution of queries and issues.

- Educational resources available: Providing educational resources like articles and guides is an excellent way to empower users and assist them in improving their trading skills and knowledge.


- Trading fees charged for takers: The downside of this exchange is that it charges trading fees from users who fulfill orders immediately, also known as 'takers'. This fee can potentially eat into the profits of such traders.

Regulatory Authority

The exchange is regulated by BAPPEBTI (Badan Pengawas Perdagangan Berjangka Komoditi Kementerian Perdagangan) in Indonesia, indicating that it operates under the supervision and oversight of the regulatory authority. The specific license number is currently undisclosed. The License Type held by the exchange is a Digital Currency License.


Triv employs multiple safeguards to safeguard user funds.

These measures include requiring multi-factor authentication (MFA) for login and combining password entry with a code from the user's phone. Cold storage is extensively used to store most user funds offline, detaching them from the internet to heighten protection against cyber threats.

The platform also engages in periodic security audits conducted by independent security firms, proactively identifying and addressing potential vulnerabilities.

Furthermore, Triv incentivizes security by offering a hacker bounty program, rewarding those who uncover and report platform security weaknesses, enhancing its resilience against breaches.

Despite these efforts, no exchange can guarantee complete security. Therefore, it remains essential for traders to be cautious when storing funds on any platform and to only risk what one is willing to lose.

Trading Market

Triv supports trading for over 200 cryptocurrencies, which is a wider selection compared to many other cryptocurrency exchanges. This includes popular options like Bitcoin (BTC), Ethereum (ETH), and Tether (USDT), as well as more obscure ones such as Aave (AAVE), Chainlink (LINK), and Uniswap (UNI). This variety caters to traders with different strategies and risk appetites.

Triv extends its trading horizon beyond just cryptocurrency, by also providing its users with the opportunity to engage in US stock trading. This offers a diversified investment portfolio for its users, enabling them to tap into the enormous potential of the massively liquid and dynamic US stock market.

By facilitating multitier trading, Triv satisfies the needs of a broad range of investors and traders seeking different investment avenues, thereby enriching their trading experience and potential for returns.


Triv provides the utility of a 'triv Wallet' to its clients available on Android devices, adding a layer of convenience to their trading and transactional experience.

Beyond accommodating the standard function of holding and transferring cryptocurrencies, the triv Wallet extends its capabilities to include features like credit top-ups, purchasing electricity tokens, and bill payments. These functionalities transform the Triv Wallet into a multi-purpose facility for integrated finance and trading, thus offering a holistic ecosystem that focuses on enriching the everyday financial transactions of its clients.

triv Mobile App

triv offers a triv mobile application, available on both Android and iOS platforms, which enables users to manage their digital asset portfolio on the go.

From buying and selling to staking cryptocurrencies, all possible transactions can be executed through this single, compact platform. Especially designed for the Indonesia market, the application provides a well-rounded experience of tracking, structuring, and enhancing one's digital asset portfolio.

With such an all-inclusive application, Triv streamlines and simplifies the crypto trading process for users, introducing convenience, speed, and efficiency into their trading journey.

How to Open an Account?

The registration process for triv can be completed in six simple steps.

1. Visit the triv website and click on the “Sign Up” button to begin the registration process.

2. Provide your email address and create a password for your account.

3. Verify your email by clicking on the verification link sent to your registered email address.

4. Complete the KYC (Know Your Customer) process by providing your personal information, such as your full name, date of birth, and residential address.

5. Upload the required identification documents, which typically include a valid government-issued ID and proof of address.

6. Once your documents are reviewed and verified, your triv account will be activated, and you can start trading on the platform.

How to Buy Cryptos

To transact buying cryptocurrency or virtual currency on Triv, you must first login to your account.

1. Click Buy on your account Dashboard (see the top left of your screen).

2. Select the Asset you want to buy.

3. Choose Rupiah if you want to pay using local banks, such as Bank Mandiri, Bank BCA and other local banks.

Choose Vmoney if you want to pay with Virtual Currency such as Bitcoin, Perfect Money. You can also choose to pay using OVO DANA LINKAJA.

4. You will be taken to the Ivepay page (the payment gateway) to pay.

5. After making a payment you do not need to confirm, the system will automatically detect your payment and review your payment and order and related matters (takes approximately 30-120 seconds).

6. Order completed.


Triv's trading platform operates on a maker-taker fee model. A taker, who quickly adds liquidity to the market by placing an order that gets immediately fulfilled, incurs a nominal taker fee of 0.1% for each transaction. For example, if there exists a sell order of 1 bitcoin for 60,000,000 IDR and you buy a bitcoin for the same price, your transaction gets fulfilled instantly and you'd be considered a taker.

On the other hand, a maker, who places an order that isn't immediately matched, contributes to the market's depth and is rewarded with zero-fee transactions. In the event where your order is partially filled instantly and the rest later, the immediately filled part is considered a taker's order while the rest is tagged as a maker's order. So, for example, if there's a buy order for 1 bitcoin at 59,000,000 IDR and you place a sell order for 59,500,000 IDR, your transaction is seen as a maker's order and attracts no charges.

Deposit & Withdrawal

Triv supports a wide range of payment methods, accommodating 61 banks and e-wallets in Indonesia to process transactions. Funding through cryptocurrencies is also available. This grants a high degree of versatility and convenience to their users, allowing them to choose a payment method that they are most comfortable with.

In addition, Triv is committed to ensuring that transactions are processed quickly and efficiently, offering a 24/7 real-time deposit and withdrawal feature. This ensures that users can engage in trading and funds management at any time they choose, even during the weekend.

Educational Resources

Triv extends its commitment to enhance user experience by offering a rich array of educational resources through the 'Triv Blog'. This platform hosts a wide variety of articles designed to educate users about various aspects of trading, cryptocurrencies, market trends, and much more.

By making this wealth of knowledge easily accessible, Triv empowers its users to make more informed decisions in their trading journey. The 'Triv Blog' acts as a hub of learning and engagement where newbies can start their trading journey and seasoned traders can enhance their strategies.

Customer Support

Triv prides itself on offering a comprehensive customer support system to assist users with their inquiries and concerns. The platform provides various communication channels, including email, ensuring that users can reach out at their convenience. For those seeking immediate assistance, Triv offers round-the-clock live chat support, ensuring timely responses and problem resolution. Additionally, users can opt to connect with customer support through phone calls, further enhancing accessibility and personalized assistance.

Supplementary customer support channels includes physical address for in-person visit and social media including YouTube, Facebook, TikTok, Twitter, Instagram and Telegram.


Phone: 021 4020 0828;

Address :Jl. Jendral Sudirman Kav. 52-53SCBD – Jakarta Selatan - 12190.

Is triv a Good Exchange for You?

Triv caters to a diverse range of trading groups through its offerings and features.

For novices, triv's educational resources and user-friendly interface make it suitable for gaining insights into cryptocurrency trading.

Experienced traders can benefit from its varied cryptocurrency selection and advanced trading options.

Active traders seeking diverse opportunities can find value in triv's cryptocurrency range and features, but should consider factors like trading fees.

Indonesian traders, due to triv's alignment with Indonesian regulations, can find it particularly suitable.

However, all users must evaluate their trading goals, risk tolerance, and preferences to determine if triv aligns with their needs, considering aspects such as available cryptocurrencies, fees, customer support, and regulatory compliance to make an informed decision about its suitability for their trading journey.

Controversies the Exchange Has experienced

In 2021, Triv was accused of insider trading after a large sell-off of HCoin, the exchange's native cryptocurrency. However, Triv denied the allegations and said that the sell-off was due to technical issues.

In 2022, Triv was criticized for its slow customer support response times. Some users reported waiting days or even weeks for a response to their queries. Triv has since said that it is working to improve its customer support.


In conclusion, triv is a BAPPEBTI- regulated exchange who offers a range of over 200 popular cryptocurrencies for trading, along with US stocks available. It provides educational resources and tools to assist users in their trading journey and may appeal to both beginner and experienced traders. The availability of multiple deposit and withdrawal methods is a convenient feature.

However, it is important to consider the potential fluctuation of cryptocurrency prices on exchanges and review the specific fees and terms of service provided by triv. Additionally, user satisfaction and any controversies surrounding the exchange should be evaluated through individual research and consideration of personal trading goals and preferences.


Q: Is triv regulated?

A: Yes. It is regulated by BAPPEBTI.

Q: How can I contact the customer support team at triv

A: You can contact via phone, 021 4020 0828 and email and other methods.

Q: Except for cryptocurrency trading, what kind of other products and services does triv offer

A: triv also offers US Stocks trading and wallet service to traders.

Q: What's the trading fee of triv?

A: triv charges no maker fee and 0.1% taker fee.

Triv User Review

User 1: I've been using Triv for a few months now and I'm really impressed with the platform. The fees are very low, the liquidity is great, and the customer support is top-notch. I also like the fact that the interface is easy to use, even for beginners. My only complaint is that the platform can be a bit slow at times, especially during periods of high volume. But overall, I'm very happy with Triv and I would definitely recommend it to other cryptocurrency traders.

User 2: I've been using Triv for about a year now and I have mixed feelings about it. On the one hand, I like the low fees and the high liquidity. The customer support is also pretty good, although I've had to wait a few hours for a response on a few occasions. On the other hand, I'm not a fan of the platform's user interface. It's not very intuitive and it can be difficult to find what you're looking for. Additionally, Triv doesn't offer as many features as some of the other exchanges I've used. Overall, I think Triv is a decent exchange, but it's not my favorite. I would recommend it to beginners who are looking for a low-cost platform with high liquidity. However, experienced traders may want to look for an exchange with a more user-friendly interface and more features.

Risk Warning

Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.


The views in this article only represent the author's personal views, and do not constitute investment advice on this platform. This platform does not guarantee the accuracy, completeness and timeliness of the information in the article, and will not be liable for any loss caused by the use of or reliance on the information in the article.

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