Regulated

Score

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/10

CAPEX.COM

South Africa

|

2-5 years

Investment Advisory License|

Common Financial Service License|

Suspicious Overrun|

Medium potential risk|

Offshore Regulatory

https://za.capex.com/en

Website

Rating Index
Influence

Influence

A

Influence Index NO.1

United Arab Emirates 7.81

Better than 99.71% exchange(s)

Biz Area

Search Statistics

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Social Media Index

Influence
A

Licenses

CYSEC

CYSECRegulated

Investment Advisory License

ADGM

ADGMExceeded

Common Financial Service License

FSA

FSAExceeded

Common Financial Service License

FSCA

FSCAExceeded

Common Financial Service License

Exchange Info

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Company Name
CAPEX.COM
Phone of the company
+27 100 065 481
+27 100 065 480
Customer Service Email Address
support.za@capex.com

WikiBit Risk Alerts

4
Previous Detection 2024-06-16

Common Financial Service License goes beyond their business with the licenses United Arab Emirates ADGM (license number: 190005), please be aware of the risk!

Common Financial Service License goes beyond their business with the licenses Seychelles FSA (license number: SD020), please be aware of the risk!

Common Financial Service License goes beyond their business with the licenses South Africa FSCA (license number: 37166), please be aware of the risk!

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Aspect Information
Company Name CAPEX.com
Registered Country/Area South Africa
Founded Year 2016
Regulatory Authority Regulated by CySEC and FSCA (exceeded)
Cryptocurrencies Offered 22
Maximum Leverage Retail clients: 1:30; Professional clients: 1:300
Trading Platforms CAPEX.com, WebTrader
Fees Commission free
Deposits & Withdrawals Bank Card, Wire transfer, CC processor, APM/E-wallet, and coucher
Educational Resources CAPEX Academy, Webinars, Financial directory etc.
Customer Support Phone, Email: support.za@capex.com, Live chat, Address, Social media

Overview of CAPEX.com

CAPEX.com was founded in 2016 in South Africa. The company is regulated by CySEC and FSCA with an exceeded status.

Overview of CAPEX.com

What is CAPEX.com?

CAPEX.com is a virtual currency exchange that operates as a brokerage firm. It provides a platform for traders to buy and sell cryptocurrencies. One of the notable features of CAPEX.com is its range of available cryptocurrencies, which includes popular options such as Bitcoin, Ethereum, Ripple, and Bitcoin Cash, as well as other coins like Cardano, Stellar, NEO, and IOTA.

The exchange offers different maximum leverage options for different types of clients. Retail clients can enjoy a leverage of 1:30, while professional clients have access to a higher leverage of 1:300. This allows traders to potentially amplify their trading positions and potentially generate higher returns.

CAPEX.com also offers a selection of trading platforms, including the widely used WebTrader, and its own mobile app. These platforms provide traders with the flexibility to access markets from various devices and trade with ease.

In terms of deposit and withdrawal, CAPEX.com supports various methods such as Bank Card, Wire transfer, CC processor, APM/E-wallet, and coucher. This gives traders multiple options to fund their accounts and conveniently manage their funds.

Pros and Cons

Pros Cons
Extensive range of available cryptocurrencies Operates as a brokerage firm
Different maximum leverage options for clients Exceeded regulatory status with FSCA

Pros: One of the advantages of CAPEX.com is its extensive range of available cryptocurrencies. Traders have access to popular options like Bitcoin, Ethereum, Ripple, Litecoin, and Bitcoin Cash, as well as other coins like Cardano, Stellar, NEO, and IOTA. This provides flexibility and opportunities for diverse trading strategies.

CAPEX.com offers different maximum leverage options for different types of clients. Retail clients can enjoy a leverage of 1:30, while professional clients have access to a higher leverage of 1:300. This allows traders to potentially amplify their trading positions and potentially generate higher returns.

Cons: One of the drawbacks of CAPEX.com is that it primarily operates as a brokerage firm, which means that traders are not able to directly own the cryptocurrencies they trade. Instead, they are trading contracts for differences (CFDs) based on the price movements of the cryptocurrencies. This may not be suitable for traders who prefer to directly hold and own the underlying assets.

Another limitation of CAPEX.com is that it exceeds the regulatory status with FSCA, which may not be a secure enough option for the users. Traders should consider this factor when choosing an exchange and ensure they undertake their own due diligence.

Overall, CAPEX.com offers a diverse range of cryptocurrencies for trading and provides competitive leverage options, but traders should be aware of the limitations associated with operating as a brokerage firm and the regulatory framework under which it operates.

Regulatory Authority

CAPEX.com is regulated by the Cyprus Securities and Exchange Commission (CySEC) and operates under regulation number 292/16. It holds an Investment Advisory License and is affiliated with Key Way Investments Ltd. Additionally, the exchange has exceeded the regulation requirements of the Financial Sector Conduct Authority (FSCA) and holds a Common Financial Service License issued to JME Financial Services (Pty) Ltd.

regulated by CYSEC
exceeded FSCA license

Security

CAPEX.com takes security seriously as a regulated cryptocurrency exchange although FSCA is exceeded, employing various measures to safeguard user funds. These include cold storage for the majority of funds, bolstered by offline protection, and mandatory two-factor authentication (2FA) to enhance account access security. The platform also undergoes regular security audits conducted by independent firms to identify and address vulnerabilities. Yet, historical incidents raise questions about CAPEX.com's security. Notably, a 2017 hack resulted in a $5 million loss of cryptocurrency, though the affected users were reimbursed. While the exchange has taken steps to improve security, these past issues underscore the necessity for ongoing diligence. In spite of these concerns, CAPEX.com remains a reasonably secure exchange, and users are advised to remain vigilant by activating 2FA and employing cold wallets for storing cryptocurrency.

Trading Markets

Apart from its extensive variety of cryptocurrencies, CAPEX.com also features a comprehensive selection of other tradeable assets that cater to a wide-ranging portfolio.

These include forex, where traders can benefit from the volatility and liquidity of global currency pairs.

The platform also lists indices, providing exposure to various sectors of global economies.

For traders seeking a more stable and low-risk asset, bond trading is available.

The inclusion of ETFs affords traders the diversification of index funds with the flexibility of stock trading, while commodities trading allows speculation on goods prices such as precious metals and oil.

Additionally, share trading opens up opportunities to benefit from the performance of individual companies.

Trading Markets

Cryptocurrencies Available

CAPEX.com offers approximately 22 cryptocurrencies for trading, including popular ones as Bitcoin (BTC), Ethereum (ETH), Ripple(XRP), and Bitcoin Cash (BCH). It also offers a number of lesser-known cryptocurrencies, such as Dash, EOG etc.. These cryptocurrencies may offer greater potential for growth, but they also carry a higher degree of risk. This variety of cryptocurrencies caters to traders with different strategies and risk appetites.

Cryptocurrencies available

It is important to note that the cryptocurrencies available on CAPEX.com may change over time. CAPEX.com may add or remove cryptocurrencies based on a variety of factors, such as the popularity of the cryptocurrency, the liquidity of the cryptocurrency, and the regulatory environment.

Capex.com App

Capex.com caters to its users' diverse needs by offering its proprietary Capex.com App which is available on various platforms for easy access. Whether you're a web-based trader or prefer trading on-the-go, the app has got you covered as it's compatible with iOS and Android devices. This all-encompassing accessibility ensures that you can stay on top of your trading activities wherever you're, providing you with a seamless trading experience.

Capex.com App

How to Open an Account?

The process is simple - access the CAPEX.com website, complete the registration process in 3 quick steps, and start trading as below.

Step 1: Visit https://capex.com/en and click the 'Register' button on the top right conner of the hoempage.

click the 'Register' button

Step 2: Fill in the required information including email address, password and phone number.

Step 3: Then you need to confirm Privacy Policy.

Step 4: At last, click the 'Create Account' button and you will have a CAPEX.com account.

click the 'Create Account' button

Fees

CAPEX.com does not charge any transaction fees or commissions. The broker makes a profit from the difference between the BID and ASK prices, a difference that is called the bid-asked spread.

Deposits & Withdrawals

CAPEX.com does not charge any deposit or withdrawal fees. However, assuming you have deposited in a different currency than the one your investing account is denominated in. In that case, you are required to cover other commissions or charges which have been applied for the currency conversion.

CAPEX.com offers different payment methods including Bank Card, Wire transfer, CC processor, APM/E-wallet, and coucher depending on the jurisdiction. For instance, Wire Transfer is available if users are in Afghanistan, Aland Islands, Belgium, and Bolivia. CC processor is available if users are in Zambia, Western Sahara, Virgin Islands (U.S.), and Ukraine. DACH is available if users are in Iraq, Iran, and Hungary. APM/E-wallet is available if users are in Albania. Bank transfer and coucher are available if users are in Argentina. This gives users multiple options to fund their accounts and conveniently manage their funds.

Deposits & Withdrawals

Educational Resources

Capex.com, dedicated to fostering an educated trading community, has a wealth of educational resources at its disposal.

The CAPEX Academy is a comprehensive learning platform offering courses and interactive materials, suited for both novice traders and more advanced ones.

They also regularly host webinars, providing live, interactive sessions where traders can gain insights from market professionals in real-time.

The Financial Directory serves as a go-to resource, collating various financial terms, strategies, and concepts into one accessible place.

By providing these extensive educational resources, Capex.com equips its clients with the necessary knowledge to navigate the often complex world of trading.

Educational Resources

Customer Support

CAPEX.com offers a range of customer support options to assist users with their inquiries and concerns. You can get in touch with their support team through multiple channels, including phone (+27 100 065 481), email (support@za.capex.com), and live chat. This variety of communication avenues allows users to choose the method that suits them best for seeking assistance. Whether you prefer the immediacy of a phone call, the convenience of emailing your questions, or the interactive experience of live chat, CAPEX.com's customer support options aim to cater to different preferences and ensure users can readily access the help they need.

Customer Support

Is CAPEX.com a Good Exchange for You?

CAPEX.com caters to various trader types, from newcomers to seasoned pros, although there are a few considerations to bear in mind.

For beginners dipping their toes into the virtual currency exchange waters, the platform offers educational resources and tools aimed at easing their entry. As for the webinars, they bring in industry experts to offer their two cents and discuss market trends.

But, on the flip side, more experienced traders might spot a few shortcomings. While the platform does offer a range of cryptocurrencies and leverage options, the appeal can dwindle if you're hunting for more advanced features. Those pros looking for in-depth technical analysis tools or top-tier risk management might feel the offerings come up a tad short.

Summing it up, CAPEX.com attempts to cater to a broad trader base with resources for newbies and some options for seasoned players.

Controversies the Exchange Has Experienced

In 2018, CAPEX.com was fined €750,000 by CySEC for failing to comply with anti-money laundering (AML) regulations. The exchange was also ordered to improve its customer due diligence procedures.

In 2019, CAPEX.com was again accused of wash trading. This time, the allegations were made by a former employee of the exchange. The employee claimed that CAPEX.com had been engaging in wash trading for years in order to inflate its trading volume and attract new customers.

CAPEX.com has denied all of the allegations against it. However, the controversies have raised concerns about the legitimacy of the exchange.

Conclusion

In conclusion, CAPEX.com offers a range of features and resources that can benefit traders at different skill levels. The platform provides educational resources such as CAPEX Academy, webinar etc., which can enhance traders' knowledge and skills. It also offers a diverse range of cryptocurrencies for trading and competitive leverage options for experienced professionals. However, it is important for traders to conduct their own research and due diligence regarding security measures and user feedback.

FAQs

Q: Does CAPEX.com keep my Bank Card information?

A: CAPEX.com does not keep your bank card information on any of our servers, apart from the last 4 digits of the card which are used for verification purposes only.

Q: What is the minimum deposit required to open an account with Capex.com?

A: The minimum deposit required to open an account with Capex.com is $100. However, the exact amount may vary depending on the type of account you choose.

Q: Does CAPEX.com require KYC?

A: Yes, CAPEX.com requires KYC verification for all users.

Q: Can I have a negative balance in my account?

A: Gaps in the Markets sometimes could lead to negative account balance. With CAPEX.com you will never lose more than the amount you risked on your trades.

CAPEX.com User Review

User 1: So, I've been messing around with CAPEX.com for a few years now, and let me tell you, it's been a bit of a rollercoaster. On one hand, I gotta give props for them being regulated even one of the licenses is exceeded– it‘s like a little safety net for my peace of mind. And hey, they've got this smorgasbord of cryptocurrencies to pick from, plus the trading fees won't break your bank. But, and this is a big but, I've had my fair share of times where I'm stuck in a liquidity quagmire. Trying to move a bunch of crypto? Good luck. Oh, and let’s not even start on their customer support – definitely not their shining star.

User 2: I've been kicking it on CAPEX.com for a few months now, and you know what? It's been treating me pretty well on the whole. The security game is strong, and they've got their regulation game on point, so that's a relief. The setup is as easy as pie too – no tech guru needed. What's caught my eye is their buffet of cryptocurrencies up for grabs. But hey, it's not all sunshine and rainbows. Their customer support? Well, let's just say it's hit or miss – slow and ghostly at times. And those trading fees? Kind of like sticker shock, they're on the high side.

Risk Warning

Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.