The matcha coin withdrawal has never been accounted for, saying that it is to prevent money laundering and let me provide the deposit record. I submitted the deposit certificate and still said it did not match, and did not say why. No solution was provided. The customer service did not reply any more messages.

The broker asked me to offer deposit history in case of money laundering. But they said the histori mismatched after I offered the deposit history without a resolution. Now the customer service doesn't apply to me.