Bitkub customer service keeps asking for charges

From 2022/10/21, when I want to withdraw coins, the customer service requires payment of risk control funds and handling fees. Until today, 11/15, the customer service also requires payment of platform management fees. I told the customer service that there is no funds, and the customer service is still urging , Asked when I can pay, the customer service has not given the withdrawal and still have to pay!