No Regulation






2-5 years

Suspicious Regulatory License|

Japan Digital Currency License Revoked|

High potential risk


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Influence Index NO.1

China Hong Kong 2.29

Better than 90.05% exchange(s)

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Digital Currency License

Exchange Info

Company Name
Phone of the company
Company website
Customer Service Email Address

WikiBit Risk Alerts

Previous Detection 2024-07-22

The number of this Exchange's nagitive field survey reviews has reached 1, please be aware of the risk and the potential scam!

JapanFSA (license number: 関東財務局長 第00013号) The regulatory status is abnormal, the official regulatory status is Revoked, please be aware of the risk!

It has been verified that this Exchange currently has no valid regulation, please be aware of the risk!



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User Reviews


8 ratings

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Melvin Kwang
BITOCEAN's user interface is painfully clunky. Also their transaction fees? Insanely high, not groovy at all!
2023-11-11 09:42
Dexter 4856
BIT OCEAN, I do don,t really understand this exchange...
2023-11-04 13:06
Ivan Lee
The trading interface of BITOCEAN is very intuitive and easy to operate. However, I found their customer support response to be a bit slow, which disappointed me.
2024-06-23 03:05
bitocean focuses on enabling users to buy and sell cryptocurrencies using their ATMs which makes it easier for users and they operates as an exchange platform
2023-11-22 15:42
Bit Ocean is just smart and accessible
2023-11-05 12:53
bitceans user interfaces in painfully clunky Also their Transaction fees ? issanely high not groory at all
2023-12-21 18:23
Secured and easy to navigate
2023-10-22 00:15
2023-06-19 20:59
Registered CountryArea Japan
Founded Year 2013
Regulatory Authority Financial Services Agency (FSA)
Cryptocurrencies Offered Bitcoin (BTC), Ethereum (ETH)
Maximum Leverage 10x
Trading Platforms BitOcean Trading Platform
Deposit & Withdrawal Bank transfer, Cryptocurrency transfer
Customer Support email, phone call

Overview of BitOcean

BitOcean is a prominent company specializing in the production of Bitcoin automated teller machines (ATMs), founded in 2013 in both China and Japan.

In addition to its Bitcoin ATM ventures, BitOcean is actively developing a novel O2O (Online-to-Offline) Bitcoin trading platform solution. The company is regulated by the Financial Services Agency (FSA). BitOcean offers two cryptocurrencies for trading, namely Bitcoin (BTC) and Ethereum (ETH).

The platform allows its users a maximum leverage of 10x. The trading is facilitated through the BitOcean Trading Platform. Deposits and withdrawals can be made using bank transfers or cryptocurrency transfers. BitOcean provides educational resources in the form of online tutorials and educational articles. Customer support is available via email and phone calls.

Overview of BitOcean

Pros and Cons

Pros Cons
Regulated by Financial Services Agency (FSA) Relatively limited selection of cryptocurrencies
User-friendly BITOCEAN Trading Platform Customer support limited to email and phone call
Variety of deposit and withdrawal options Relatively slow customer support reply


Regulation: BitOcean is overseen by the Financial Services Agency (FSA), lending credibility and a sense of security to its operations.

User-Friendly Trading Platform: The company boasts a user-friendly BITOCEAN Trading Platform, making it easier for both beginners and experienced traders to navigate and execute trades.

Variety in Transaction Methods: BitOcean offers a range of deposit and withdrawal options, providing flexibility to its users in terms of managing their funds.


Limited Cryptocurrency Selection: One of the challenges with BitOcean is its relatively limited selection of cryptocurrencies. This may deter traders looking for a diverse range of digital assets.

Customer Support Channels: While BitOcean does offer customer support, it is limited to traditional methods like email and phone calls, which might not be as immediate or convenient as some modern methods like live chat.

Response Time: Another area of concern is the speed of their customer support. Reports suggest that BitOcean's response time is relatively slow, which can be problematic for traders facing urgent issues.

Regulatory Authority

BitOcean is regulated by the Financial Services Agency (FSA) in Japan. The company holds the regulatory number “関東財務局長 第00013号” and is categorized as a “Regulated” exchange. Additionally, BitOcean holds a Digital Currency License issued by the FSA, with the license name “株式会社BITOCEAN”. These regulatory measures ensure that BitOcean operates in compliance with regulatory standards and provides users with a regulated and secure platform for virtual currency exchange.

Regulatory Authority


BitOcean prioritizes security measures to safeguard user data and funds. The platform utilizes industry-standard security protocols to protect against unauthorized access, including encrypted data transmission and storage. Additionally, BitOcean implements measures such as two-factor authentication (2FA) to enhance user account security.

It is important for users to also take their own security precautions, such as setting strong passwords, regularly updating software, and being cautious of phishing attacks. By being vigilant and following recommended security practices, users can further enhance their security while using the BitOcean platform.

Cryptocurrencies Available

BitOcean offers two cryptocurrencies for trading, namely Bitcoin (BTC) and Ethereum (ETH). These cryptocurrencies are widely recognized and have a significant market presence. The prices of cryptocurrencies can be subject to high volatility and fluctuation on exchanges.

However, it is important to note that BitOcean primarily operates as a cryptocurrency exchange platform and does not offer other financial products or services such as traditional stock trading or investment services. Users should carefully evaluate their investment goals and risk tolerance before engaging in cryptocurrency trading on BitOcean or any other exchange platform.

How to Open An Account?

The registration process of BITOCEAN involves the following steps:

Visit the BITOCEAN website and click on the “Join” button.

Fill in your personal information, such as your name, email address, and phone number.

Create a secure password for your account.

Agree to the collection and use of personal information.

Complete the verification process by providing any required identification documents, such as a passport or driver's license.

Once your account is verified, you can start using BitOcean to trade cryptocurrencies by making a deposit and executing trades on the trading platform.


Bitcoin ATMs differ from traditional ATMs in terms of fee structures:

  • No Standard Fixed Fee: Unlike regular ATMs, Bitcoin ATMs don't necessarily have a consistent, flat fee for transactions.

  • Rate Calculation: Instead, Bitcoin ATMs often charge a calculated rate for each Bitcoin transaction. This rate is derived by blending the current market rate for Bitcoin with an additional markup.

  • Displayed Rate Discrepancies: Because of the markup, the rate you see on a Bitcoin ATM might be higher than the rate shown on standard Bitcoin wallet software or online price calculators.

  • Varied Rates by Operators: The precise markup and the base exchange rate, which can itself fluctuate, are determined by the third-party operators who manage individual ATMs. Consequently, the Bitcoin conversion rate, and therefore the effective fee, can differ significantly from one ATM to another.


Payment Methods

Bitcoin ATMs, including those from BitOcean, have a distinctive set of payment methods compared to traditional banking ATMs:

  • Cash Transactions: Bitcoin ATMs primarily accept and dispense cash in the local currency. Unlike traditional ATMs which often interface with bank accounts, Bitcoin ATMs typically deal directly in cash-to-cryptocurrency transactions.

  • Multiple Currencies at Select Locations: Some Bitcoin ATM locations, particularly in regions with diverse currency usages, might accept more than one currency. As an example, a BitOcean ATM situated in China might be set up to accept RMB.

  • No Card Transactions: Bitcoin ATMs, including BitOcean's, do not interface with conventional payment methods like debit cards, credit cards, or other electronic payment forms. The transactions are strictly cash-based.

Educational Resources

BitOcean provides educational resources and tools to support users in their cryptocurrency trading journey. These resources include trading guides and video tutorials that aim to provide users with a better understanding of the basic concepts and strategies involved in cryptocurrency trading. Additionally, BitOcean also offer webinars or online seminars to provide more in-depth knowledge and insights.

Customer Support

BitOcean can be reached through the following contact details:

Phone Number: 03-6666-9037

Email Address:

Is BITOCEAN A Good Exchange for You?

BitOcean is suitable for various trading groups due to its user-friendly trading platform, regulated status, and a variety of deposit and withdrawal options. Here are some target groups that may find BitOcean suitable for their trading needs:

  • New Traders: BitOcean's user-friendly trading platform and educational resources make it suitable for new traders who are just starting their cryptocurrency trading journey. The trading guides and video tutorials can help them understand the basics of trading and develop trading strategies.

  • Experienced Traders: Experienced traders may appreciate BitOcean's regulated status and security measures, as well as its maximum leverage of 10x. These features can provide them with a secure and flexible trading environment to execute their trading strategies.

  • Japanese Traders: BitOcean's support for the Japanese language and its regulation by the Financial Services Agency (FSA) in Japan make it a suitable choice for Japanese traders who prefer trading on a local exchange and want to ensure regulatory compliance.

  • Traders Seeking Convenience: BitOcean's variety of deposit and withdrawal options, including bank transfers and cryptocurrency transfers, provide traders with flexibility and convenience when managing their funds. The user-friendly interface and customer support options, such as live chat, further enhance the overall trading experience.


Q: What cryptocurrencies can I trade on BitOcean?

A: BitOcean offers a platform for trading a variety of cryptocurrencies, with a focus on Bitcoin and Ethereum.

Q: How can I get the customer support?

A: You can both make phone calls or send email messages to BitOcean. The phone number is 03-6666-9037 and the email address is

Q: Can I cancel or modify an order on BitOcean?

A: Once an order is submitted on BitOcean, it is not possible to cancel or modify the order. Users should review their order details carefully before submitting.

BitOcean Users Review

User 1:

BitOcean's interface? A breeze to navigate – it's straightforward and everything's right where you'd expect. I've noticed their security protocols are robust, a major plus for me. On the flip side, I wished they had a broader cryptocurrency portfolio. The one time I reached out to customer support, the response time left something to be desired.

User 2:

I've been dabbling in BitOcean for the past few months. The FSA regulation gives me peace of mind, knowing there's a level of oversight. Liquidity's never been an issue, always seamless trades. But, those trading fees do add up. A heads-up for anyone new: the deposit and withdrawal process isn't always as speedy as you'd hope.

Risk Warning

Cryptocurrency exchange investments come with inherent security risks. It is important to be aware of these risks before engaging in such investments. Cryptocurrency exchanges are susceptible to hacking, fraud, and technical glitches, which can result in the loss of funds. It is recommended to choose reputable and regulated exchanges, stay updated on security measures, and be vigilant in detecting and reporting any suspicious activities. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.