Helioj EXchange

United States


Within 1 year

MSB License|

Suspicious Overrun|

Medium potential risk



Rating Index
Helioj EXchange
The WikiBit Score of this exchange is lowered because of too many unresolved complaints!




MSB License

WikiBit Risk Alerts

Previous Detection 2024-06-13

MSB License goes beyond their business with the licenses United States FinCEN (license number: 31000251944897), please be aware of the risk!

The number of the negative comments received by WikiBit have reached 5 for this Exchange in the past 3 months, please be aware of the risk!



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Company Name
Helioj EXchange
Regulatory Status
Company Abbreviation
Helioj EXchange
Platform registered country and region
United States
Phone of the company

User Reviews


6 ratings

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Scam black market cannot withdraw funds and causes death
2024-01-17 01:38
Danger Warning ⚠️ This platform is a dark web scam, unable to withdraw money in various ways! A friend had 2 million stuck on the platform and couldn't withdraw due to various excuses such as certification review, payment of a certain percentage of the amount. The official website's customer service disappeared completely, clearly a scam. Because of this, families are broken and people are driven to suicide! Don't believe in the 7.86 score, it's a scam tactic.
2024-01-17 01:34
There have been ongoing issues, constantly requesting payment and unable to withdraw funds!
2024-01-16 12:08
Fake scam exchange, the MSB license is forged, it should be taken down immediately to prevent more people from being deceived and harmed!
2024-01-08 21:50
Helioj Exchange is a fraudulent website. This website collaborates with a mainland Chinese woman named Lin Sijia to deceive investors into depositing money. They request notarization certification before allowing withdrawals once the investment reaches a certain stage. After the notarization certification is completed, they use the name of the US regulatory authority to deceive investors into paying a large amount of self-proclaimed guarantee deposit in order to claim the release of frozen funds. In the end, this website will freeze investors' assets using the names of the US regulatory authorities NASD (merged into Finra in 2007) and SEC. After our investigation, we have confirmed that both of these US government agencies have accused this website of being a fraudulent site.
2023-12-29 12:05
Do not use their insurance vault system. I attempted to transfer BTC from my vault to my wallet for selling opportunities. I verified with both of these email addresses. The transaction is still pending. That was two months ago. If that's not bad enough, Helioj Exchange support has been unresponsive for the past 4 weeks.
2024-03-13 15:24
Aspect Information
Company Name Helioj Exchange
Registered Country/Area United States
Regulatory Authority Financial Crimes Enforcement Network (FinCEN)
Numbers of Cryptocurrencies Available Ripple,Bitcoin,Ethereum,Litecoin,etc
Fees maker fee:0.03%-0.2%
Payment Methods bank transfers, credit cards
Customer Support Customer Service Email Address:support@heliojexchanggee.com

Overview of Helioj EXchange

Helioj Exchange, a U.S. registered cryptocurrency exchange regulated by FinCEN, allows users to buy, sell, and trade various digital assets including Ripple, Bitcoin, Ethereum, and Litecoin. Fees depend on trading volume and the cryptocurrency itself. Payment methods include bank transfers and credit cards. For assistance, you can contact customer support via email at support@heliojexchanggee.com.


Pros and cons

Pros Cons
Wide range of cryptocurrencies available Dwells in regulations grey area
Security measures such as 2FA, cold storage and data encryption Customer service can be less than optimal
Emphasis on education with extensive learning resources
User-friendly interface suitable for both new and seasoned traders


1. Wide range of cryptocurrencies available: This flexibility allows users to diversify their investment portfolios. By offering a variety of digital currencies, Helioj Exchange caters to the needs of different traders with various investment intents.

2. Security measures such as 2FA, cold storage, and data encryption: The added layers of protection lend assurance to users that their assets are safe. Two-factor authentication (2FA) necessitates an additional step of verification, improving account security. Cold storage means that a majority of the assets are stored offline, reducing the risk of theft from online hacking. Lastly, encryption of user data ensures that sensitive information is kept securely.

3. Emphasis on education: By providing extensive learning resources, Helioj Exchange empowers users, especially beginners, to make informed decisions. This education-focused approach boosts user confidence and enhances the overall user experience.

4. User-friendly interface: The simplicity of the user interface ensures that trading on Helioj Exchange is intuitive. This user-friendly design is an attractive feature for both new traders who may find advanced platforms overwhelming and seasoned traders looking for seamless usability.


1. Dwells in a regulatory grey area: The absence of clear-cut regulation could pose a risk for users. This might contribute to an increased perception of risk and presents potential legal implications.

2. Customer service can be less than optimal: Customer service plays a pivotal role in any platform. If a user encounters issues or has questions, prompt and efficient customer support is essential. Any shortcomings in this area could affect user satisfaction and retention.

Regulatory Authority

Helioj Exchange is regulated by the Financial Crimes Enforcement Network (FinCEN), a prominent regulatory agency in the realm of virtual currency exchanges. Holding an MSB License, the exchange is officially acknowledged as a money services business. The assigned Regulation Number for Helioj Exchange within FinCEN's jurisdiction is 31000251944897, further indicating its regulatory recognition.

Regulatory Status being 'Regulated' signifies that Helioj Exchange actively complies with all the necessary compliance requirements of FinCEN. The issuance of the MSB License, a critical credential in the financial services sector, serves to legitimize its operation and underscores its commitment to adherence to established regulatory norms.

However, acquiring licensure from one regulatory body doesn't necessarily infer universal regulatory compliance. Depending on the regions they operate in or target, exchanges may be required to adhere to other regulatory bodies or regulations. Therefore, users should conduct their due diligence as to the regulatory requirements relevant to their geographical location and respective trading activities.



In the realm of virtual currency exchanges, security measures are paramount and Helioj Exchange has placed a significant focus on this aspect. Encapsulating a combination of protection measures, it aims to safeguard user assets and data.

One of the key security measures employed by Helioj Exchange is two-factor authentication (2FA), an additional layer of security that requires users to verify their identities through a second factor, typically a mobile device, apart from just entering their password. This approach significantly decreases the likelihood of unauthorized access.

The use of cold storage represents another vital protective mechanism in Helioj Exchange's security protocol. By storing a majority of the user assets offline, the risk associated with online threats, hacking attempts, and other potential vulnerabilities is significantly mitigated.

In addition, Helioj Exchange encrypts user data, a technique that transforms readable data into coded versions, to ensure that sensitive user information is securely stored and shielded from potential breaches.

Ultimately, while Helioj Exchange deploys multiple protective measures to enhance user security, it's critical for users to realize that the nature of virtual currency trading carries inherent risks. As a result, using strong personal security practices and staying informed about potential threats can also enhance asset protection.


Cryptocurrencies Available

Helioj Exchange offers a broad range of cryptocurrencies for trade, include Ripple (XRP),Litecoin (LTC),Possibly Melon (MLN),Tezos (XTZ),Cardano (ADA),yearn.finance (YFI),Bitcoin (BTC),Ethereum (ETH),Internet Computer (ICP),VeChain (VET). By extending user access beyond mainstream cryptocurrencies like Bitcoin and Ethereum to include an array of both major and emerging digital currencies, it broadens user options to diversify their portfolios and mitigate risk.

Beyond its trading features, Helioj Exchange distinguishes itself through its commitment to education. It provisions a plethora of learning resources tailored to both beginners and seasoned traders. This underscores the exchange's multi-pronged approach to user service, going beyond simple facilitation of transactions to equip users with the knowledge and understanding necessary for informed trading decisions.

Cryptocurrency Price (USDT) 24h Change
XRP 0.70692 13.94%
LTC 98.78 9.37%
MLN 25.5002 6.49%
XTZ 1.5313 5.69%
ADA 0.753331 2.18%
YFI 10323.98 1.74%
BTC 72175.4 1.52%
ETH 4029.48 0.68%
ICP 14.45 0.63%
VET 0.048753 0.57%


Trading Fees

Helioj Exchange charges maker and taker fees for all trades. The fee rates vary depending on the trading volume and the token.

Here's a summary of the fees as of March 12, 2024:

Fee Type Maker Fee Taker Fee
Spot Trading 0.20% 0.25%
Perpetual Contracts 0.03% 0.04%

Other Fees

Helioj Exchange may charge other fees, such as:

  • Deposit fees: Depositing and withdrawing cryptocurrency may incur fees.

  • Withdrawal fees: Withdrawing fiat currency to your bank account may incur fees.

  • Borrowing fees: If you use Helioj Exchange's borrowing service, there may be fees.

How to open an account?

1. Visit Helioj Exchange's official website: Start by accessing the official webpage of Helioj Exchange. On the site's homepage, look for the 'Sign Up' or 'Register' button, typically located at the top right corner of the page.

2. Fill in the registration form: Provide the necessary information prompted by the registration form. This could involve your full name, email address, and the creation of a login password.

3. Confirm your registration: After filling in the form, you'll receive a confirmation email. Open the email and click on the confirmation link to verify and affirm your registration.

4. Set up two-factor authentication (2FA): Back on the website, its highly advisable to set up 2FA for added security. This typically involves linking your account to a device, such as your phone, which generates a unique code required for further access.

5. Verify your identity: As part of regulatory requirements, you'll need to complete the Know Your Customer (KYC) process. This involves submitting proof of your identity (such as a passport or ID card photostat) and proof of address (such as a utility bill or bank statement).

6. Start trading: Once your identity is verified and your payment method is set up, you can start trading. Take some time to familiarize yourself with the platform interface and various features before initiating your trade.


Payment Methods

Helioj Exchange offers a variety of payment methods to facilitate seamless transactions for its users. The most commonly used methods include bank transfers, credit cards, and potentially even direct cryptocurrency deposits. The availability of these options provides users with the flexibility to choose the method that best suits their requirements.

However, it's important to note that the processing time for transactions varies depending on the selected payment method. Bank transfers, while generally reliable, can typically take a few business days to process. On the other hand, transactions through credit cards or direct cryptocurrency deposits may be processed more quickly, often almost instantly.

Nevertheless, the processing time can occasionally extend due to factors such as system maintenance or high platform usage. Therefore, users are advised to consider these factors when choosing their payment method and to plan their trades accordingly.

How to Buy Cryptos?

Helioj Exchange offers various methods for purchasing cryptocurrencies, catering to different user preferences and locations. Here's a comprehensive overview of the available purchasing methods:

1. APP Purchase Process

The Helioj Exchange mobile app provides a convenient and streamlined approach to purchasing crypto directly from your smartphone. Follow these steps to buy crypto via the app:

  • Download and Install the Helioj Exchange App: Visit the Helioj Exchange website or your app store to download and install the official Helioj Exchange app.

  • Create an Account: If you haven't already, create an account on Helioj Exchange. This involves providing basic personal information and completing the verification process.

  • Verify Your Identity: For security reasons, Helioj Exchange requires identity verification. This usually involves uploading clear photos of your government-issued ID and completing a facial recognition step.

  • Deposit Funds: Once your account is verified, deposit funds into your Helioj Exchange wallet using one of the supported deposit methods, such as bank transfer, credit card, or crypto transfers.

  • Navigate to the Purchase Page: Launch the Helioj Exchange app and navigate to the “Buy Crypto” section.

  • Select the desired cryptocurrency: Choose the cryptocurrency you want to purchase from the list of available options.

  • Enter the Purchase Amount: Specify the amount of cryptocurrency you wish to buy.

  • Select the Payment Method: Choose the payment method you want to use to fund your purchase, such as your bank account or credit card.

  • Review and Confirm: Review the transaction details, including the purchase amount, fees, and payment method. Once you've confirmed the accuracy, proceed with the purchase.

  • Complete the Payment: Follow the on-screen instructions to complete the payment using your chosen payment method.

  • Receive Cryptocurrency: Upon successful payment completion, the purchased cryptocurrency will be credited to your Helioj Exchange wallet.

2. ATM Purchase Process

    Helioj Exchange has partnered with various cryptocurrency ATMs to enable users to buy crypto using cash. Here's a general guide on how to purchase crypto via ATM:

    • Locate a Helioj Exchange ATM: Use the Helioj Exchange ATM locator tool or map to find a nearby ATM.

    • Approach the ATM: Visit the ATM and ensure it's a genuine Helioj Exchange ATM.

    • Create an Account or Sign In: If you're a new user, create an account on Helioj Exchange using the ATM's interface. If you have an existing account, sign in using your credentials.

    • Select the Purchase Option: Choose the “Buy Crypto” option on the ATM's main menu.

    • Choose the Cryptocurrency: Select the cryptocurrency you want to purchase from the list of available options.

    • Enter the Purchase Amount: Specify the amount of cryptocurrency you wish to buy.

    • Insert Cash: Insert the desired amount of cash into the ATM's designated slot.

    • Confirm the Transaction: Review the transaction details and confirm the purchase.

    • Receive Cryptocurrency: Upon successful transaction completion, the purchased cryptocurrency will be credited to your Helioj Exchange wallet.

      3. Apple Pay Purchase Process

    • Helioj Exchange allows users to purchase crypto directly using Apple Pay on eligible iOS devices. Follow these steps to buy crypto via Apple Pay:

    • Enhanced Security: The Helioj Exchange wallet prioritizes security, employing robust security measures to safeguard users' funds. These include multi-factor authentication, advanced encryption techniques, and regular security audits.

    • Simplified Cryptocurrency Management: The wallet offers a streamlined interface for managing various cryptocurrencies, enabling users to easily store, send, receive, and exchange their digital assets.

    • Support for Multiple Blockchains: The Helioj Exchange wallet supports a wide range of blockchains, allowing users to hold and transact with a variety of cryptocurrencies, including Bitcoin, Ethereum, and many others.

    • Integrated Exchange Access: The wallet seamlessly integrates with the Helioj Exchange platform, providing users with direct access to trading, staking, and other DeFi services without switching platforms.

    • Mobile and Desktop Accessibility: The Helioj Exchange wallet is available for both mobile and desktop devices, ensuring that users can manage their crypto assets from anywhere.



      Helioj Exchange, a prominent cryptocurrency exchange, has introduced its official digital wallet, designed to provide users with a secure and user-friendly platform for managing their crypto assets. This versatile wallet caters to a wide range of users, from beginners to experienced crypto enthusiasts.

      Key Features of the Helioj Exchange Digital Wallet:

      Enhanced Security: The Helioj Exchange wallet prioritizes security, employing robust security measures to safeguard users' funds. These include multi-factor authentication, advanced encryption techniques, and regular security audits.

      Simplified Cryptocurrency Management: The wallet offers a streamlined interface for managing various cryptocurrencies, enabling users to easily store, send, receive, and exchange their digital assets.

      Support for Multiple Blockchains: The Helioj Exchange wallet supports a wide range of blockchains, allowing users to hold and transact with a variety of cryptocurrencies, including Bitcoin, Ethereum, and many others.

      Integrated Exchange Access: The wallet seamlessly integrates with the Helioj Exchange platform, providing users with direct access to trading, staking, and other DeFi services without switching platforms.

      Mobile and Desktop Accessibility: The Helioj Exchange wallet is available for both mobile and desktop devices, ensuring that users can manage their crypto assets from anywhere.

      Helioj Exchange's Charitable and Social Initiatives:

      Helioj Foundation: Helioj Exchange has established the Helioj Foundation, a non-profit organization dedicated to promoting blockchain technology and fostering financial inclusion worldwide.

      Helioj Grants Program: The Helioj Grants Program provides funding and support to innovative blockchain projects that align with the foundation's mission.

      Educational Initiatives: Helioj Exchange actively engages in educational initiatives to promote cryptocurrency literacy and responsible investment practices.

      Community Engagement: Helioj Exchange fosters a strong community by organizing events, meetups, and online forums to connect individuals interested in blockchain technology.

      By combining a secure and user-friendly digital wallet with a commitment to social responsibility, Helioj Exchange establishes itself as a leading platform for individuals seeking to engage with the world of cryptocurrencies.

      Helioj APP

      Downloading the Helioj Exchange App:

      App Store:

      1.Visit the Apple App Store: on your iOS device.

      2.Search for “Helioj Exchange”.

      3.Tap the “Get” or “Install” button to download and install the app.

      Google Play Store:

      1.Open the Google Play Store: on your Android device.

      2.Search for “Helioj Exchange”.

      3.Tap the “Install” button to download and install the app.

      Key Features of the Helioj Exchange App:

      1.Seamless User Interface: The app boasts an intuitive and user-friendly interface, making it easy for both beginners and experienced users to navigate.

      2.Simplified Crypto Management: Manage your cryptocurrency portfolio with ease. Store, send, receive, and exchange your digital assets effortlessly.

      3.Integrated Exchange Access: Enjoy direct access to Helioj Exchange's trading platform, enabling you to buy, sell, and trade cryptocurrencies directly within the app.

      4.Real-time Market Data: Stay informed about market movements with real-time price charts and order book updates.

      5.Secure Transactions: Protect your funds with robust security features, including multi-factor authentication and secure login methods.

      6.Account Management: Manage your account settings, including personal information, security options, and notification preferences.

      7.Customer Support: Access Helioj Exchange's customer support channels directly through the app for assistance whenever needed.

      By combining a user-friendly interface with comprehensive features and a focus on security, the Helioj Exchange mobile app empowers users to manage their crypto assets effectively while staying connected to the ever-evolving cryptocurrency landscape.


      Is Helioj EXchange a Good Exchange for You?

    Helioj Exchange aims to cater to a broad variety of traders, spanning different levels of expertise, risk tolerance, and trading objectives. Here, we delve into distinct trading groups that are potential users of the Helioj Exchange platform, each with their corresponding suggestions for maximizing their user experience.

    1. Novice Traders: For individuals new to the world of cryptocurrency, Helioj Exchange could serve as an inviting starting point. Its user-friendly interface simplifies the navigation process and trading execution, reducing the learning curve associated with more complex platforms. Additionally, the platform's comprehensive educational resources can aid beginners in understanding the basics of trading and blockchain technology. Recommendations for this group include making full use of the educational materials provided and starting with smaller trades till they get a grasp of the platform and trading dynamics.

    2. Experienced Traders: Seasoned traders with a deeper understanding of virtual currency markets can also find value in the Helioj Exchange platform. The extensive range of available cryptocurrencies can cater to their diversified portfolio needs. However, they should ensure their chosen digital assets align with their risk profile and market understanding.

    3. Educational Enthusiasts: Another category includes traders who prioritize in-depth understanding and knowledge gain before investing. These individuals will likely appreciate the platform's educational focus. It's recommended they immerse themselves in the available learning resources and participate actively in any webinars, forums, or discussion groups linked to the platform for enhanced learning.

    4. Security-conscious Traders: Traders mindful of data and asset protection might find the platform's emphasis on security measures appealing. While the platform provides several inbuilt safety mechanisms, these individuals should also adopt robust personal security measures like regular password changes, ensuring 2FA is enabled, and staying updated about any potential security threats.

    In conclusion, while Helioj Exchange has features that cater to various user groups, potential users need to consider whether the platform aligns with their specific needs and preferences. Regularly evaluating the platform's updates and changes is advised to ensure it remains relevant to their trading demands and security needs.



    Helioj Exchange stands as a significant player in the realm of virtual currency exchanges, offering a wide range of cryptocurrencies available for trade which caters to diverse investment preferences. An indisputable strength of the platform is its robust focus on user education, a multitude of learning resources, and an intuitive interface that caters to novice and seasoned traders alike. Security measures such as two-factor authentication, cold storage, and data encryption further enhance user trust in the platform. However, it's inherently tied to the volatile nature of the cryptocurrency market, and its customer service has been flagged as a potential area of improvement. Additionally, despite having FinCEN regulation, the perceived regulatory gray area could be a cause for concern for potential users. As such, due diligence and individual research are always recommended when joining any cryptocurrency exchange.


    Q: What are the diversity aspects of the cryptos offered on Helioj Exchange?

    A: Helioj Exchange extends a dynamic range of digital currencies for trading, allowing users to strategize their investments diversely underlining their risk tolerance levels and investment intents.

    Q: What form of license does Helioj Exchange hold and from which regulatory authority?

    A: Helioj Exchange is licensed as a Money Services Business (MSB) under the regulatory supervision of the Financial Crimes Enforcement Network (FinCEN).

    Q: How is Helioj Exchange accessible to traders with varied experience levels?

    A: With an easy-to-navigate interface and substantial educational resources, Helioj Exchange is crafted to be user-friendly for individuals starting their crypto trading journey and equally seamless for experienced traders.

    Q: What educational tools does Helioj Exchange offer for traders?

    A: Extensive learning materials in the form of articles, videos, webinars, and even practical tools like an interactive demo account, render Helioj Exchange demonstrably educational-focused.

    Q: How are payment processes handled by Helioj Exchange?

    A: Multiple payment methods such as bank transfers, credit cards and cryptocurrency deposits are offered by Helioj Exchange.

    Q: How does Helioj Exchange address the need for ongoing learning in crypto trading?

    A: By providing a comprehensive set of educational resources, Helioj Exchange empowers users with knowledge and understanding necessary for making informed trading decisions, thus addressing as well as fostering ongoing learning.

      User Review

    User 1: “I've been trading with Helioj EXchange for the past few months and it's been a learning journey in itself. The vast variety of cryptocurrencies available is really impressive. The interface is smooth which made it a simple pick for me as a newbie. The learning resources on different cryptocurrencies was a cherry on top. I did face issues with deposit speed initially, but the customer support was responsive and sorted it out quickly.”

    User 2: “Helioj EXchange's trading fees are competitive. The 2-Factor Authentication gives me a sense of security. The best bit though is the stellar educational resources they provide. It helped me understand my trades better and has been a game changer for me. However, despite the FinCEN regulation, I still feel a bit iffy due to the perceived regulatory gray area. Despite that, it's been a decent investment platform for me overall.”

      Risk Warning

    Cryptocurrency exchange investments come with inherent security risks. It is important to be aware of these risks before engaging in such investments. Cryptocurrency exchanges are susceptible to hacking, fraud, and technical glitches, which can result in the loss of funds. It is recommended to choose reputable and regulated exchanges, stay updated on security measures, and be vigilant in detecting and reporting any suspicious activities. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.