United Kingdom


5-10 years

Investment Advisory License


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United Kingdom 2.63

Better than 99.26% exchange(s)

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Investment Advisory License

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44 02075508515
Customer Service Email Address



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4 ratings

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is a user friendly platform
2024-01-16 16:58
Any promise of making money in the financial markets comes with risks.
2023-12-29 14:15
Consider the processing times for deposits and withdrawals.
2023-12-29 12:24
A user-friendly platform can make the trading process more efficient and enjoyable.
2023-12-29 12:15
Name City Index
Registered Country/Area United Kingdom
Founded Year 1983
Regulatory Authority Financial Conduct Authority (FCA)
Number of Cryptocurrencies Available Bitcoin, Ethereum, Litecoin, Ripple and Bitcoin Cash.
Trading Fees 0.1% of the notional trade value
Payment Methods Bank transfer, debit card, and credit card
Customer Support Phone of the company44 02075508515Company website Service Email

Overview of CITY INDEX

City Index, founded in 1983, is a leading global CFD brokerage regulated by the UK's Financial Conduct Authority (FCA). Specializing in forex, CFDs, and cryptocurrencies, it offers diverse trading options. With competitive fees, particularly low forex trading fees and convenient payment methods including bank transfers and cards, it caters to traders' needs. Despite a high fee for stock CFDs, City Index maintains a strong reputation with a robust customer support system available five days a week. While praised for its research tools, the desktop platform could be more user-friendly. BrokerChooser rates City Index at 4.4 out of 5, highlighting its overall commendable performance.

Overview of CIty Index

Pros and cons

Pros Cons
Reputable and established High stock CFD fees
Regulated by FCA Not well-made interface
24/5 customer support Limited cryptocurrencies provided


  • Reputable and Established: City Index has been in the financial industry since 1983, showcasing its long-standing history and trustworthiness in the sector. Being a part of significant acquisitions and having a reputable parent company like StoneX Group Inc., further reinforces its position as a stalwart in the trading community.

  • Regulated by FCA: Operating under the strict oversight of the UK's Financial Conduct Authority ensures that City Index adheres to the rigorous standards and protocols laid down by this top-tier regulatory body. This offers traders and investors an assurance of fairness, transparency, and protection.

  • 24/5 Customer Support: City Index provides comprehensive customer support round the clock from Monday to Friday. This includes support via email, chat, and phone calls, ensuring that clients can receive timely assistance and have their concerns addressed promptly.


  • High Stock CFD Fees: While City Index may offer competitive fees in some areas, its charges for stock CFDs are relatively high, which might deter some traders.

  • Not Well-made Interface: The trading platform's interface, especially its desktop version, is not deemed user-friendly. This can pose challenges for traders, especially those who are new to the platform.

  • Limited Cryptocurrencies Provided: Despite the growing interest and diversity in the cryptocurrency market, City Index offers a somewhat limited range of cryptocurrencies for trading.

Regulatory Authority

Regulatory Authority:

CITY INDEX is regulated by the Financial Conduct Authority (FCA), a premier financial regulatory body based in the United Kingdom. Established following the Financial Services Act of 2012, which came into force on 1 April 2013, the FCA supervises financial firms that provide services to consumers and ensures the integrity of financial markets within the UK. The FCA's role is critical in upholding the conduct of both retail and wholesale financial services firms, ensuring they operate within the confines of the law and in the best interests of consumers.

Current Status:

CITY INDEX is currently in a “Regulated” status, which signifies that it is under the purview of the FCA and is compliant with the necessary standards set forth by the authority.

License Details:

CITY INDEX operates under two licenses:

  • License Type: Exclusive

    • License No.: 113942

    • Effective Date: 2001-01-12

    • Regulated By: United Kingdom

    • Licensed Institution: GAIN Capital UK Ltd

Contact Information:

  • Address: Devon House 58 St. Katharines Way London E1W 1JPE 1 W 1 J P UNITED KINGDOM

  • Phone Number: 4402075508515

  • Email:


City Index, as a globally recognized trading platform, has woven a tight fabric of security measures and protocols to ensure that its clients' investments and information are protected.

  • Top-tier regulation: Oversight by FCA, ASIC, and MAS ensures adherence to strict standards.

fully regulated

  • Strong parent company: Backed by the NASDAQ-listed StoneX Group Inc., providing financial stability and market compliance.

  • Investor protection: Depending on location and entity, clients may be eligible for protection schemes and negative balance protection (limited availability).

  • Long history and track record: Established in 1983, City Index has weathered market challenges, demonstrating resilience.

  • Advanced data encryption: Secure storage of client information through encryption technology.

  • Risk management tools: Tools like stop-loss orders help manage trading risks.

risk management

Cryptocurrencies Available

City Index offers a selection of the most prominent cryptocurrencies for trading, including:

  • Bitcoin

  • Ethereum

  • Litecoin

  • Ripple

  • Bitcoin Cash

This allows traders to get involved in the most recognized and established digital currencies, but the selection might seem limited to those looking to diversify their cryptocurrency portfolio further.

Trading Market

  • Shares: Trade stocks from various global exchanges, including the US, UK, Europe, and Asia.

  • Indices: Gain exposure to entire markets by trading major indices like the FTSE 100, S&P 500, and DAX.

  • Forex: Trade major, minor, and exotic currency pairs with competitive spreads.

  • Commodities: Trade popular commodities like gold, oil, and natural gas.

  • Spread bets: Speculate on the price movements of various assets without owning them directly.

  • Contracts for Difference (CFDs): Trade CFDs on various underlying assets, including shares, indices, commodities, and more.


CFD Trading Fees:

  • Spread: The difference between the buy and sell price of a CFD. City Index's spreads vary depending on the underlying market and the time of day.

  • Commissions: City Index charges commissions on CFD trades for certain markets, such as US stocks and ETFs. The commission rate is typically 0.02% per share.

Market Name CFD Commission Minimum
UK shares 0.08% £10
European shares 0.08% €10
Australian shares 0.08% $5 AUD
Asian shares from 0.08% from $10 SGD
US shares 1.8CPS $10 USD
  • Overnight Financing: If you

    hold a CFD position overnight, you will be charged or credited interest,

    depending on the position you hold and the interest rate of the

    underlying asset.

Other Fees:

  • Inactivity Fee: If you do not trade for 12 months, City Index may charge you an inactivity fee of £12 per month.

  • Guaranteed Stop Loss Order (GSL) Fee: A GSL order is a type of stop loss order that guarantees your position will be closed at a specified price, even if the market gaps beyond that price. City Index charges a fee for GSL orders, which is typically 0.3% of the order value.

  • Withdrawal Fee: City Index does not charge a withdrawal fee, but your bank or payment provider may charge you a fee.

Paymant Method

City Index offers a variety of convenient and secure payment methods to fund your trading account:

Deposit Methods:

  • Debit/Credit cards: The fastest and easiest option, with a minimum deposit of 100 units (depending on your base currency - GBP, USD, EUR, PLN, CHF).

  • PayPal: Available for deposits in EUR, GBP, and USD, with a minimum deposit of 50 units in your base currency. The funds will be converted to your City Index account base currency.

  • Wire Transfer: No minimum deposit limit, but processing times may be longer than other methods.

  • PayNow (Singapore only): Available for deposits in Singapore Dollars (SGD) only.

  • Internet Banking/FAST/Bill Payment (Singapore only): Available for deposits in SGD only.

Important Notes:

  • Minimum deposit amounts may vary depending on the chosen method and your account currency.

  • City Index does not accept cash payments or deposits from third parties.

  • Please refer to the City Index website or contact customer support for the latest information on fees and processing times associated with each payment method.


How to Buy Cryptos

City Index does not allow you to directly buy and own cryptocurrencies. Instead, they offer crypto CFD (Contract for Difference) trading, which allows speculation on price movements without actually owning the underlying asset. Here's what you need to know:

1. Understand CFDs:

  • CFDs are derivative instruments that track the price movements of an underlying asset (like crypto) but don't involve direct ownership. You essentially enter an agreement with City Index to exchange the difference in price between the opening and closing of your position.

  • CFD trading involves risks like leverage, which can amplify both profits and losses. It's crucial to understand these risks before participating.

2. Open an Account:

  • You will need to create an account with City Index if you don't have one already. This involves completing an online application and verifying your identity.

3. Fund your Account:

  • Choose one of the available payment methods offered by City Index to deposit funds into your trading account.

4. Select your Crypto CFD:

  • City Index offers CFDs on various cryptocurrencies like Bitcoin, Ethereum, and Litecoin. Choose the one you want to trade.

5. Decide your Position:

  • Decide whether you want to go long (buy) if you believe the price will rise, or short (sell) if you believe it will fall.

6. Set your Order:

  • Choose the order type (e.g., market order, limit order) and specify the amount you want to trade (represented in contract size).

7. Monitor and Manage your Position:

  • Monitor the market and adjust your position as needed by placing additional orders or closing your existing position to take profits or limit losses.



City Index Digital Wallet Introduction

City Index Digital Wallet is a mobile application launched by City Index to provide users with secure and convenient digital asset management services. The wallet supports multiple mainstream cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and others, and provides the following functions:

Secure Storage: Adopts multiple security technologies, such as cold and hot wallet separation and biometric authentication, to ensure the security of user assets.

Convenient Trading: Supports multiple trading methods, such as fiat trading, spot trading, and leveraged trading, to meet the trading needs of different users.

Asset Management: Provides real-time price updates and historical transaction record queries to help users better manage their assets.

Value-added Services: Provides value-added services such as mining pools and financial products to help users gain more.

Charitable and Public Welfare Projects:

City Index actively participates in charitable and public welfare, and has cooperated with multiple charitable organizations to carry out the following projects:

  • City Index Love Lunch Project: Provides nutritious lunches for children in poverty-stricken areas.

  • City Index Scholarship Program: Provides tuition assistance for poor students.

  • City Index Environmental Protection Plan: Supports environmental protection public welfare.


City Index Digital Wallet is a powerful, secure and reliable digital asset management platform that actively participates in charitable and public welfare, and is committed to providing users with high-quality services and experience.

City Index APP

Download Methods:

  • App Store: Search for “City Index” to download from the Apple App Store and Google Play Store.

  • Official Website: Visit the City Index website, click on the “Mobile Trading” page, and select the download link for your corresponding system version.

Download Channels:

  • Apple App Store: Supports iOS systems, requires iOS 11.0 or higher.

  • Google Play Store: Supports Android systems, requires Android 5.0 or higher.

  • City Index Official Website: Provides download links for iOS and Android versions.


App Features:

  • Abundant Trading Products: Provides stocks, indices, forex, commodities, cryptocurrencies, and other trading products.

  • Charting and Analysis Tools: Provides TradingView charts, supports various technical indicators and analysis tools.

  • Real-time Price Updates: Provides real-time market price updates to help traders make decisions.

  • Multiple Trading Modes: Supports market trading, limit trading, stop-loss trading, and other trading modes.

  • Fund Management Functions: Supports account fund inquiries, deposit and withdrawal management, and other functions.

  • Safe and Secure: Adopts advanced security technologies to ensure account security.


Other Functions:

  • News and Information: Provides real-time market news and analysis to help traders understand market dynamics.

  • Educational Resources: Provides trading video tutorials and guides to help novice investors quickly learn trading knowledge.

  • Customer Service: Provides 24/5 customer support to answer trading questions.



The City Index App is a powerful, safe, and reliable trading platform suitable for all types of investors.

Is City Index a Good Exchange for You?

The following groups might find City Index particularly fitting:

  • Beginners: With foundational courses like “Getting Started” and “Financial Markets Explained”, those new to trading can gain an initial understanding of the markets. City Index ensures that novice traders don't feel overwhelmed, guiding them step-by-step through the trading journey.

  • Intermediate Traders: Traders who have some experience, but are looking to refine their skills can benefit from modules like “Improving Your Skills”, and courses on “Fundamental Analysis” and “Tips for Trading Successfully”. The platform seems to offer the right balance of insights and hands-on advice for those in the middle of their trading journey.

  • Advanced Traders: Experienced traders aren't left out. The “Advanced Courses” delve into intricate strategies, offering insights that seasoned traders can employ to optimize their trading outcomes.

  • Hands-on Learners: For those who learn by doing, the “Test Your Skills” demo option is invaluable. It offers a real-world trading environment simulation where strategies can be tested risk-free.

  • Crypto Enthusiasts: Traders specifically interested in cryptocurrencies might find City Index's offerings a tad limited, with only major cryptos like Bitcoin, Ethereum, Litecoin, Ripple, and Bitcoin Cash available. However, the platform provides a secure environment to trade these major digital currencies.

  • Education Enthusiasts: Individuals who prioritize continuous learning in trading will appreciate the wide array of courses, webinars, and guides available on City Index, helping them stay updated with market dynamics and trading strategies.


Is City Index regulated?

  • Yes, City Index is regulated by a top-tier authority - the UK's Financial Conduct Authority (FCA)。

What types of cryptocurrencies does City Index offer?

  • City Index provides trading options for Bitcoin, Ethereum, Litecoin, Ripple, and Bitcoin Cash.

What payment methods does City Index accept?

  • City Index accepts bank transfers, debit cards, and credit cards.

How can I access City Index's educational resources?

  • City Index offers a range of educational resources, including trading courses, webinars, and guides, available on their website.

Does City Index offer a demo account for practice?

  • Yes, City Index provides a “Try a demo” option for risk-free practice trading.

How long has City Index been in operation?

  • City Index was established in 1983 and has since built a reputation as a reputable CFD broker.

User Review

User 1:

“I've been trading with City Index for over a year now, and I've been impressed with their educational resources. As someone who started with zero knowledge about forex, their beginner modules were a lifesaver. Their customer support is responsive, but I do wish they had more cryptocurrency options.”

User 2:

“City Index is my go-to for CFD trading. The platform is easy to navigate once you get the hang of it, and their advanced courses offer some great strategies. I've had a few issues with their desktop interface, but their customer service was quick to assist.”

Risk Warning

Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.