Regulated

Score

0123456789.01234567890123456789
/10

LUNO

United Kingdom

|

5-10 years

Digital Currency License|

Company Registration|

Singapore Digital Currency License Revoked|

Suspicious Overrun|

High potential risk

https://www.luno.com/en/

Website

Yesterday Vol
7 Days
Rating Index
Influence

Influence

A

Influence Index NO.1

Malaysia 7.83

Better than 99.74% exchange(s)

Biz Area

Search Statistics

Advertising

Social Media Index

The WikiBit Score of this exchange is lowered because of too many unresolved complaints!
Influence
A

Licenses

BAPPEBTI

BAPPEBTIRegulated

Digital Currency License

ASIC

ASICExceeded

Company Registration

SCM

SCMExceeded

Digital Currency License

MAS

MASRevoked

Digital Currency License

Exchange Info

More
Company Name
LUNO
Phone of the company
--
Facebook
--
More
Customer Service Email Address
support@luno.com
press@luno.com

WikiBit Risk Alerts

5
Previous Detection 2024-06-16

The number of the negative comments received by WikiBit have reached 20 for this Exchange in the past 3 months, please be aware of the risk and the potential scam!

The number of this Exchange's nagitive field survey reviews has reached 1, please be aware of the risk and the potential scam!

SingaporeMAS (license number: Unreleased) The regulatory status is abnormal, the official regulatory status is Revoked, please be aware of the risk!

Website

Genealogy

Social Media

Trade Type

Keywords

Time Machine

White Paper

Related Software

Github

Related Docs

All Corps

New Arrival

Vol Stat

Influence

Yesterday Vol

7 Days

$ 4.622m

$ 4.622m

71.92%

$ 1.027m

$ 1.027m

15.99%

$ 641,530

$ 641,530

9.98%

$ 133,906

$ 133,906

2.08%

$ 702.49

$ 702.49

0.01%

User Reviews

More

177 ratings

Participate in evaluation
Chris2422
Luno is fast in buying coin
2023-11-10 15:46
8
Ufuoma27
I used the platform some years back that should be about 3years ago. The trading rate is quite on a high side. This was my first platform of doing crypto currency
2023-11-01 17:27
5
sandra vermaak-spencely
biggest scam in tbh world
2023-08-06 11:48
3
sandra vermaak-spencely
Trading  R3000 Trading licence R5500 Irs R4500 Clearance fee R2000 Vip status R4000 Account maintenance R4000 Upgrade R2000 Authorization R2000 Total R24 000 correct the cost i had pay and still no withdrawal they said if i have to pay more ill get a refund
2023-07-02 17:12
3
bibi3520
I have nice and best experience working with them so far...it top notch
2023-11-10 05:07
1
Dexter 4856
Luno exchange, is good for trading, but still need to be improved.,
2023-11-04 03:49
1
Mickeyshow
Luno is a good app to trade cryptocurrency, it is fast and user-friendly but it needs to be improved.
2023-12-21 13:03
6
yikks7010
a good app to trade crypto.not much pairs on the platform. need to improve on the several aspects. I do not know if they now have p2p exchange.
2023-11-01 22:39
9
Ufuoma27
This was my first platform of trading crypto currency. They have high rate and good customer care.
2023-11-01 17:33
3
koeuthheng
Luno's security is definitely questionable with numerous unpredictable glitches. And their customer support? A bad joke.
2024-01-01 18:20
8
odunlami
To earn money using Luno exchange, you can start by buying cryptocurrencies at lower price and selling them when their value increases
2023-11-14 17:36
7
Dexter 4856
a good app to trade crypto.not much pairs on the platform. need to improve on the several aspects. I do not know if they now have p2p exchange.
2023-11-02 05:39
7
Dazzling Dust
Established in 2013, is known for its user-friendly approach, appealing to cryptocurrency newcomers in over 40 countries. Yet, it faces criticism for limited coin offerings, potential security and regulatory challenges. While it simplifies crypto, users should be aware of these constraints and evolving regulations.
2023-10-29 06:56
4
chiachachiz
am finding it hard to withdrawn
2023-07-03 07:29
0
Scarletc
This is one of the simpler crypto exchanges, though, with a small selection and very few features.
2023-12-05 21:00
3
Dexter 4856
LUNO, is a good exchange, fast and reliable..but still need little improvement..
2023-11-22 06:37
6
Gentle Tommy
Luno exchange is a great platform for trading. but Still need to improve on the several aspect.
2023-11-07 04:55
4
Dexter 4856
a good app to trade crypto.not much pairs on the platform. need to improve on the several aspects. I do not know if they now have p2p exchange.
2023-11-02 23:48
7
yikks7010
luno is quite an average exchange. I do not know if it now has a p2p platform. Good for people hoping to hope into crypto exposure
2023-11-01 22:46
6
Jolas
MMM I saw many people are getting scams and some are gets profits. we don't know those people gets profit they help other people to be the same like them
2023-09-11 01:45
7

View all comments

Aspect Information
Company Name LUNO
Registered Country/Area United Kingdom
Founded Year 2013
Regulation MAS, BAPPEBTI, SCM ( Exceed )
Cryptocurrencies Offered/Available Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH)
Fees Trading fees range from 0.1% to 1%
Deposit & Withdrawal Bank transfer, Credit/Debit Card, Instant EFT, and Cryptocurrency transfer
Trading Platforms LUNO Web, LUNO Exchange (Mobile)
Customer Support Email, Support Center, and HelpdeskTwitter:https://twitter.com/LunoGlobal

Overview of LUNO

Overview of LUNO

LUNO is a virtual currency exchange platform based in the United Kingdom. It was founded in 2013 and offers three cryptocurrencies, namely Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH). However, it does not provide maximum leverage for trading.

LUNO provides users with two trading platforms, namely LUNO Web and LUNO Exchange (Mobile), ensuring flexibility and convenience. In terms of deposit and withdrawal methods, the platform accepts bank transfers, credit/debit cards, instant EFT, and cryptocurrency transfers. This variety of options allows users to choose the most suitable method for their needs.

For educational resources, LUNO offers tutorials, a learning portal, and a blog, which provide valuable information to users who want to enhance their knowledge and understanding of virtual currency trading. Additionally, customer support is available through email, the support center, and the helpdesk, ensuring that users can easily seek assistance when needed.

Pros and cons

Pros Cons
Regulated trading environment No maximum leverage available
Provides two trading platforms for flexibility Relatively limited selection of cryptocurrencies
Provides educational resources for users Some users may find their preferred payment method not supported
Potential shortcomings in customer support
Educational resources may be relatively basic

Pros:

- LUNO is a regulated virtual currency exchange platform overseen by multiple regulators, ensuring a regulated trading environment.

- LUNO offers a variety of cryptocurrencies for trading, including popular options such as Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH). This allows users to diversify their virtual currency holdings and take advantage of different investment opportunities.

- The platform provides two trading platforms, LUNO Web and LUNO Exchange (Mobile), offering flexibility and convenience to users. The web platform can be accessed through a web browser, while the mobile platform allows users to trade on the go using their mobile devices.

- LUNO offers a range of deposit and withdrawal methods, including bank transfers, credit/debit cards, instant EFT, and cryptocurrency transfers. This provides users with options to choose the most suitable method based on their preferences and needs.

- Educational resources, such as tutorials, a learning portal, and a blog, are available on LUNO. These resources aim to enhance users' knowledge and understanding of virtual currency trading, enabling them to make more informed decisions.

Cons:

- LUNO does not provide maximum leverage for trading. This may limit the trading strategies that users can employ and potentially impact their potential returns.

- The selection of cryptocurrencies available on LUNO is relatively limited compared to some other virtual currency exchange platforms. Users looking for a wider range of options may find the platform lacking in this aspect.

- While LUNO offers a variety of deposit and withdrawal methods, some users may find that their preferred payment method is not supported. This could be a potential inconvenience for those who have specific preferences or limitations in terms of accessing certain payment options.

- Although LUNO provides customer support through email, the support center, and the helpdesk, some users may find that the response time or quality of support could be improved. Prompt and reliable customer support is crucial in the virtual currency exchange industry, and any shortcomings in this aspect could impact the overall user experience.

- LUNO's educational resources, while available, may not be as extensive or comprehensive as those offered by some other platforms. Users seeking more in-depth educational materials or advanced trading resources may find that LUNO's offerings are relatively basic in comparison.

Regulations

LUNO is regulated by several regulatory bodies in different countries. In Singapore, it is regulated by the Monetary Authority of Singapore (MAS), under the Digital Currency License issued to LUNO PTE. LTD. The specific Regulation Number and Regulation Status for this license are not provided.

Regulations

In Indonesia, LUNO is regulated by the Badan Pengawas Perdagangan Berjangka Komoditi Kementerian Perdagangan (BAPPEBTI). The Regulation Number and Regulation Status for this license are also not disclosed. The license type is a Digital Currency License, and it is issued to PT. LUNO INDONESIA LTD.

Regulations

In Malaysia, LUNO is regulated by the Securities Commission Malaysia (SCM), holding a Digital Currency License. The specific Regulation Number is not mentioned, but it is stated that the license has exceeded. The license name for LUNO in Malaysia is Luno Malaysia Sdn Bhd.

Regulations

Overall, LUNO operates under regulatory oversight from various agencies in different countries, with licenses related to digital currency trading. The Regulation Numbers and Regulation Status for these licenses are not disclosed, but the exchange operates under the licensing of respective regulatory bodies in each country.

Security

LUNO prioritizes the security of its users and employs various measures to protect their funds and personal information. The platform utilizes industry-standard encryption protocols to secure user data and transactions, ensuring that sensitive information remains confidential.

LUNO also implements multi-factor authentication (MFA) as an additional layer of security for user accounts. This helps prevent unauthorized access and protects against potential hacking attempts.

In terms of user feedback, it is always recommended to conduct independent research and read reviews from multiple sources. This can provide insights into the experiences and satisfaction levels of current or past users of LUNO. Additionally, it is important for users to follow best practices for online security, such as creating strong passwords and being cautious of phishing attempts.

While LUNO strives to maintain a secure platform, it is important for users to remain vigilant and take necessary precautions to protect their own accounts and information.

Trading Market

Luno primarily focuses on Cryptocurrency Trading, offering a straightforward platform for users to buy, sell, and store various digital assets. The exchange supports popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC), providing a foundation for users to engage in direct trading pairs.

Options for Futures Trading or CFD Trading are not available on Luno. Instead, it concentrates on facilitating simple and accessible cryptocurrency transactions without leveraging derivative products.

The platform emphasizes security and simplicity, catering to both beginners and experienced traders interested in the cryptocurrency market. Users can swiftly execute trades and manage their portfolios through an intuitive interface designed for ease of use.

Luno's asset selection predominantly includes established cryptocurrencies, aligning with its aim to offer a reliable and secure platform for individuals seeking to enter or expand their engagement within the cryptocurrency space. While lacking in advanced trading products, its focus on core cryptocurrencies aligns with its commitment to accessibility and simplicity for a wide range of users.

Cryptocurrencies available

LUNO offers a variety of cryptocurrencies for trading, including popular options such as Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH). The availability of these cryptocurrencies allows users to diversify their virtual currency holdings and take advantage of different investment opportunities.

When it comes to cryptocurrency price fluctuations on exchanges, it is important to note that cryptocurrency prices can be highly volatile. The prices of cryptocurrencies can fluctuate rapidly due to various factors such as market demand, regulatory developments, technological advancements, and investor sentiment. These fluctuations can present both opportunities and risks for traders and investors.

Services

Below services complement Luno's core trading features, offering users a comprehensive suite of tools, education, and accessibility within the cryptocurrency ecosystem.

  • Wallet Services: Luno offers a secure digital Wallet for users to store their cryptocurrencies. This feature provides a safe and convenient method for users to manage and hold their digital assets.

  • Luno Earn: Through the Luno Earn feature, users can earn interest on their cryptocurrency holdings. This service allows users to generate passive income by staking their crypto assets.

  • Luno Learn: The Luno Learn platform provides educational resources and guides for users to enhance their understanding of cryptocurrencies and blockchain technology. It offers informative content, tutorials, and courses to empower users with knowledge about the crypto space.

  • Instant Buy/Sell: Luno allows users to instantly buy or sell cryptocurrencies using local currencies through its Instant Buy/Sell feature. This service enables swift transactions, making it easier for users to enter or exit the crypto market seamlessly.

  • Mobile App: Luno offers a user-friendly Mobile App for both iOS and Android users, providing accessibility to its services on the go. The app allows users to trade, manage their wallets, and access educational resources conveniently from their mobile devices.

  • Luno APP

    The Luno app serves as a comprehensive platform for users to buy, sell, store, and manage cryptocurrencies conveniently on their mobile devices. It offers an intuitive interface for seamless trading experiences, wallet management, and access to educational resources via Luno Learn. To download the app, visit the App Store (for iOS) or Google Play Store (for Android), search for “Luno - Buy Bitcoin, Ethereum & Cryptocurrency” by Luno Pte Ltd, and install it for free. Once installed, users can sign up or log in, enabling them to engage in cryptocurrency transactions and explore the various features provided by Luno.

    Luno APP

    How to open an account?

    The registration process for LUNO involves the following steps:

    1. Visit the LUNO website and click on the “Sign Up” button.

    2. Enter your email address and create a secure password for your account.

    Luno APP

    3. Verify your email address by clicking on the verification link sent to your email.

    4. Provide your personal information, such as your full name and date of birth.

    5. Complete the KYC (Know Your Customer) process by submitting a photo of a valid identification document and a selfie for identity verification.

    6. Once your account is verified, you can proceed to deposit funds and start trading on the platform.

    How to Buy Cryptos

    Here's a step-by-step guide on how to buy cryptocurrencies on Luno using both a PC and the mobile app:

    Buying Cryptos on Luno via PC:

    • Sign Up/Login: Visit the Luno website, sign up for an account, or log in if you're an existing user.

    • Verify Account: Complete the account verification process by submitting necessary identification documents.

    • Deposit Funds: Navigate to the “Wallet” or “Deposit” section, choose the desired currency (like USD or EUR), and deposit funds into your Luno wallet using available payment methods (bank transfer, credit/debit card, etc.).

    • Buy Cryptocurrency: Go to the “Buy” or “Trade” section, select the cryptocurrency you want to purchase (e.g., Bitcoin), enter the purchase amount, and review the transaction details.

    • Place Order: Confirm your purchase order and execute the trade. Once completed, the purchased cryptocurrency will reflect in your Luno wallet.

    • Buying Cryptos on Luno via Mobile App:

      • Download the App: Install the Luno mobile app from the App Store (iOS) or Google Play Store (Android).

      • Sign In/Register: Open the app, sign in with your Luno account, or register for a new account if you're a new user.

      • Deposit Funds: Tap on the “Wallet” or “Deposit” section, choose your preferred currency, and deposit funds into your Luno wallet using available payment methods.

      • Purchase Cryptocurrency: Navigate to the “Buy” or “Trade” tab, select the cryptocurrency you wish to buy, input the purchase amount, and review the transaction details.

      • Confirm Purchase: Confirm the purchase order and finalize the transaction. Once done, the bought cryptocurrency will be credited to your Luno wallet within the app.

      • How to Buy Cryptos

        Fees

        LUNO charges trading fees based on a tiered structure that takes into account the user's trading volume over a 30-day period. The trading fees range from 0.1% to 1%, with lower fees applied to higher trading volumes. It is important for users to review the fee structure on LUNO's official website for the most up-to-date information.

        Deposit & Withdrawal

        LUNO provides users with diverse deposit and withdrawal methods, including bank transfers, credit/debit card payments, and selected third-party payment processors.

        The processing time for deposits and withdrawals on LUNO can also vary depending on the chosen method. Bank transfers, for example, may take a few business days to complete, while payments made through third-party processors or credit/debit cards can be processed more quickly.

        Customer Support

        Luno offers customer support through email, a comprehensive Support Center, and a helpdesk for issue resolution. Users can also engage with Luno on Twitter (https://twitter.com/LunoGlobal) for updates and assistance.

        Is LUNO a Good Exchange for You?

        Luno stands out as an exceptional exchange for its user-friendly interface. Its intuitive platform caters to both beginners and experienced traders, offering a seamless experience for buying, selling, and managing cryptocurrencies. The user-centric design makes it an ideal choice for those seeking a straightforward and accessible crypto trading platform.

        1. Beginner Traders: LUNO can be a suitable platform for beginners who are new to virtual currency trading. The availability of educational resources such as trading guides and video tutorials can help beginners understand the basics of trading and navigate the platform effectively. Additionally, LUNO's user-friendly interface and customer support channels can provide assistance to those who are new to the trading process.

        2. Experienced Traders: Experienced traders may find value in LUNO's diverse range of cryptocurrencies available for trading. The platform offers popular options such as Bitcoin, Ethereum, and Bitcoin Cash, allowing experienced traders to diversify their portfolios and explore different investment opportunities. However, it is important for experienced traders to conduct their own analysis and research to make informed trading decisions.

        It is important to note that these recommendations are based on the given information and users should conduct further research and evaluate their own trading goals and preferences before making decisions.

        Controversies the exchange has experienced

        Controversies the exchange has experienced

        Luno has been involved in a few controversies over the years.

        • 2017: Luno was fined £900,000 by the UK's Financial Conduct Authority (FCA) for failing to comply with anti-money laundering (AML) regulations. The FCA found that Luno had failed to adequately identify its customers and that it had not properly monitored their transactions.

        • 2019: Luno was criticized for its decision to delist Bitcoin Cash (BCH). BCH is a hard fork of Bitcoin, and some users believe that it is a legitimate cryptocurrency. However, Luno argued that BCH was too volatile and that it did not meet its standards for liquidity and security.

        • 2020: Luno was criticized for its decision to suspend trading of the Basic Attention Token (BAT). BAT is a cryptocurrency that is used to reward users for viewing ads. Luno argued that it was suspending trading of BAT because it was not satisfied with the way that the BAT team was managing the token.

        Conclusion

        In conclusion, LUNO offers a variety of cryptocurrencies for trading, allowing users to diversify their virtual currency holdings and take advantage of different investment opportunities. However, it is important to note that cryptocurrency prices can be highly volatile, presenting both opportunities and risks for traders and investors. The registration process for LUNO is straightforward, involving steps such as email verification and KYC verification. LUNO charges trading fees based on a tiered structure, with fees ranging from 0.1% to 1%, depending on the trading volume. The platform supports various deposit and withdrawal methods, though processing times may vary.

        LUNO provides educational resources such as trading guides and video tutorials for users to enhance their understanding of virtual currency trading. Customer support is available, but its quality and responsiveness may vary. LUNO may be suitable for beginner traders, experienced traders, engaged community members, and users in supported regions.

        FAQs

        Q: What cryptocurrencies are available on Luno?

        A: Luno offers various cryptocurrencies for trading, including popular options such as Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH).

        Q: What services does Luno provide beyond trading?

        A: Luno offers wallet services, Luno Earn for earning interest, Luno Learn for educational resources, instant buy/sell, and a user-friendly mobile app.

        Q: How do I open an account on Luno?

        A: Visit Luno's website, sign up, verify your email, provide personal information, complete KYC, and upon verification, deposit funds to start trading.

        Q: What are the fees for trading on Luno?

        A: Luno charges tiered trading fees ranging from 0.1% to 1%, based on the user's trading volume over a 30-day period. Refer to Luno's official website for the latest fee structure.

        Q: What customer support options are available on Luno?

        A: Luno offers customer support through email, a comprehensive Support Center, and a helpdesk. Users can also reach out on Twitter (https://twitter.com/LunoGlobal) for updates and assistance.

        User Review

        User 1:“Luno's got decent security measures, feels reliable. But hey, wish they had more crypto choices, kinda limited there. Interface? Clean and easy, perfect for beginners. Deposit and withdrawal speeds? Quick like a flash, no waiting games.”

        User 2:“Luno's alright, but I crave more cryptos to trade, felt a bit restricted. Interface-wise, smooth sailing, super user-friendly! Deposit and withdrawal speeds? Lightning-fast! Customer support, though, could use a boost for quicker responses.”

        Risk Warning

        Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.

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