10-15 years

MSB License|

Suspicious Overrun|

High potential risk



Rating Index



Influence Index NO.1

China Hong Kong 2.75

Better than 99.35% exchange(s)

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The WikiBit Score of this exchange is lowered because of too many unresolved complaints!




MSB License

Exchange Info

Company Name
Phone of the company
Customer Service Email Address

WikiBit Risk Alerts

Previous Detection 2024-05-19

The number of the negative comments received by WikiBit have reached 15 for this Exchange in the past 3 months, please be aware of the risk and the potential scam!

The number of this Exchange's nagitive field survey reviews has reached 1, please be aware of the risk and the potential scam!

MSB License goes beyond their business with the licenses United States FinCEN (license number: 31000166169679), please be aware of the risk!



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User Reviews


25 ratings

Participate in evaluation
中币Very slow in delivering coins. Takes a long time. Exchange support не е дуже позитивний. Per-second experience costs money, chasing machines takes too long!
2023-12-16 07:48
ZB’s transaction fees are so high that I really can’t stand it. Also, I found that the stability of their system was extremely poor, and problems often occurred, which affected my daily transactions. Hopefully they can resolve these issues.
2023-10-18 15:46
Doubel Jay
While 中币's interface is appealing & boasting enviable liquidity, their customer support can run disappointingly sluggish at times.
2023-10-01 13:17
Deepika Padukone
中币 can understand that it is quiet, but part of it is reliable. The system is good, fast, and secure in terms of stable data and quick deposit collection!
2024-04-16 11:25
It’s been a long time since I couldn’t withdraw coins, and I can’t get back on track. It feels like I've run away.
2023-03-19 12:50
It shows that Zbg, a subsidiary of ZBG, is still operating normally. The 24-hour transaction volume was 215 million US dollars. And mainland China cannot open this platform. ZBG platform, fraud.
2023-03-07 16:42
ZB platform had maintained its funding function since Aug 2, 2022. It has been 7 months and still not able to fund. The customer service always says that they are working to solve the funding problem and there will be announcement if there are any updates. Please wait patiently.
2023-03-02 18:34
The zombie platform that has run away cannot charge and withdraw coins, and there are market merchants selling coins, and no one accepts u coins (there is a price but no market)
2023-01-10 09:54
The hidden service fee is too high, and the maximum withdrawal rate is 20%
2022-12-27 17:05
Withdrawal has been suspended since August 2, and it has not been able to work for more than half a month. Heard the company has just shut down, don't know if it is true.
2022-08-19 15:43
Unable to withdraw, customer service has delayed it. It apparently ready to close
2022-08-09 13:23
All assets are prohibited from withdrawing, and the price of usdt on the exchange has fallen by almost 4 CNY per piece
2022-08-06 15:27
Because my ustd is in the erc20 channel, so I transferred more than 130,000 U to the ZB exchange platform and then transferred it to the trc20 channel, but the risk control specialist of ZB platform maliciously refused to allow the withdrawal of coins. The channel will make the trading platform risky, check the source of my U. This is simply nonsense! If you want to add a crime, there is no need to worry, the China currency exchange platform maliciously occupies the legal assets of others!
2022-07-15 02:18
I bought 100 RMB of U conin in ZB abd saw that ZB received more than 120 QC and then bought 1000 RMB on the platform. The platform shows that there is more than 1040 worth of RMB. Then click in and see that there is only 120USDT. Today's U price is 6.75, you can count How much RMB is there? This exposure makes those who don’t understand coins don’t listen to people in the market saying that there are loopholes in ZB and they can make thousands of dollars a day. It’s all a routine
2022-05-21 12:56
Ya hui Chang
[ZB did not honestly inform about the problem of pre-paid recharge] If I did not complete the pre-paid recharge, I will not only deduct the default fee, but also close my withdrawal function. ZB is a problematic platform, please be careful.
2022-02-25 02:32
The prices on this platform was lower than others. The customer service always delayed. It even cut down the network when market fluctuated violently.
2021-09-08 12:04
The prices of coins was lower in this platform were lower than others. The customer service was of bad attitude. Its app was often unavailable. Unable to withdraw. It even blocked my balance. Stay away from it.
2021-09-04 10:28
Fraud platform. he customer service was of bad attitude. Stay away from it.
2021-09-04 08:16
Another dream
I was unable to log in a few days ago in the good condition of network.
2021-07-21 23:50
ZB.com cannot withdraw, and kicks customers out of the groups. It seems that they are on their way to absconding. Be careful!
2021-06-21 18:50

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Aspect Information
Company Name ZB.com
Registered Country/Area China
Founded Year 2013
Regulation FinCEN ( Exceeded)
Cryptocurrencies Offered/Available Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), and many more
Trading Fee Spot trades: 0.2% fee for both maker and taker. Futures: 0.05% taker fee, 0.02% maker fee rebate.
Deposit & Withdrawal Bank transfer, Fiat, Credit/Debit Cards
Customer Support Email support (support@zb.cnzbcs@zb.cn)

Overview of ZB.com

Overview of ZB.com

ZB.com is a virtual currency exchange based in China. It was founded in 2013 and operates as an unregulated platform. The exchange offers a wide range of cryptocurrencies including Bitcoin, Ethereum, Ripple, and more. Traders can utilize a maximum leverage of up to 10x on the platform. ZB.com provides its own trading platform for users to perform their transactions. Deposits and withdrawals can be made through bank transfers or cryptocurrency transfers. The exchange also offers educational resources such as online tutorials, guides, and articles to assist users. In terms of customer support, ZB.com provides 24/7 live chat and email support.

Pros and cons

Pros Cons
Wide range of cryptocurrencies offered Operates as an unregulated platform
Maximum leverage of up to 10x Limitation in deposit and withdrawal methods
User-friendly trading platform Weak security measures
Customer support not dedicated
Limited trading platform


  • Wide Range of Cryptocurrencies Offered:

    • Description: Bybit provides a diverse selection of cryptocurrencies for trading, offering users various options beyond major assets like Bitcoin and Ethereum.

    • 2. Maximum Leverage of up to 10x:

      • Description: Bybit allows traders to leverage their positions up to 10 times, potentially amplifying profits (but also losses) in derivative trading.

      3. User-Friendly Trading Platform:

      • Description: The platform boasts an intuitive interface, ensuring a seamless trading experience for users, especially for those new to derivatives trading.


      • Operates as an Unregulated Platform:

        • Description: Bybit operates without regulatory oversight, potentially raising concerns among users who prioritize regulated platforms for enhanced security and compliance.

        • 2. Limitation in Deposit and Withdrawal Methods:

          • Description: Bybit might offer limited options for depositing and withdrawing funds, restricting accessibility for users seeking diverse transaction methods.

          3. Weak Security Measures:

          • Description: The platform's security measures might be perceived as insufficient, posing potential risks for users' funds and personal information.

          4. Customer Support Not Dedicated and Limited Trading Platform:

          • Description: Bybit's customer support might lack dedication, resulting in subpar responses. Additionally, the trading platform might have limitations, potentially restricting users' trading capabilities or tools available for trading.


          ZB.com operates as an unregulated platform and does not fall under the oversight of any specific regulatory agency. As such, it does not have a Regulation Number or Regulation Status. The exchange is licensed as a Money Services Business (MSB) under the ZB Foundation LIMITED. However, it is important to note that the license obtained by ZB.com is from the Financial Crimes Enforcement Network (FinCEN) and has the license number 31000166169679. Although it has obtained this license, it is important to consider that the exchange still operates as an unregulated platform.



          While ZB.com advertises various security measures, there are reasons to be skeptical about their effectiveness and the overall security posture of the exchange:

          • Previous breaches - Despite touting security measures, ZB.com has suffered major hacks and thefts in the past, indicating vulnerabilities in their systems.

          • Weak account protections - Unlike some exchanges, ZB.com does not offer any kind of insurance or account protection for individual users. Users are highly exposed.

          • Lack of transparency - There is little public reporting to validate their claims of penetration testing, cold storage percentages, or bug bounty effectiveness. Users cannot fully verify security.

          • Limited use of hardware security - ZB.com does not seem to leverage hardware security modules for storage of critical cryptographic keys. This increases attack surface.

          • No proof of reserves - ZB.com has not provided cryptographic proof that they actually hold the reserves to back all user accounts and balances.

          • Unclear compliance - It's dubious how well ZB.com implements KYC/AML procedures given their Chinese jurisdiction and regulatory conflicts.

          • Weak DeFi protections - ZB.com integrated DeFi trading carries inherent risks of smart contract vulnerabilities, without clarity if ZB.com vets or insures for this.

          Trading Market

          ZB.com offers a comprehensive suite of trading assets across various asset classes, catering to the diverse investment preferences of its clientele. These assets include:

          Cryptocurrencies: ZB.com is a leading cryptocurrency exchange, offering a wide selection of popular cryptocurrencies, such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Bitcoin Cash (BCH). Traders can speculate on the price movements of these digital assets and participate in the burgeoning cryptocurrency market.

          Forex: ZB.com provides access to a vast array of major, minor, and exotic currency pairs, enabling traders to speculate on global economic trends and interest rate differentials.

          Stocks: ZB.com offers a comprehensive selection of stocks from major global markets, including the United States, Europe, Asia, and Australia. Traders can capitalize on the growth potential of individual companies and broader market trends.

          Indices: ZB.com provides exposure to key market benchmarks, such as the S&P 500, Dow Jones Industrial Average, and NASDAQ Composite, allowing traders to gain diversified exposure to the performance of broad sectors or economies.

          Commodities: ZB.com offers a range of commodities, including precious metals (gold, silver), energy commodities (crude oil, natural gas), and agricultural products (wheat, corn, soybeans). Traders can speculate on supply and demand dynamics and global economic conditions.

          Options Trading: ZB.com offers a variety of options trading options, allowing traders to speculate on the future direction of asset prices and hedge against potential risks.

          Futures Trading: ZB.com provides access to futures contracts on various asset classes, enabling traders to speculate on future price movements and lock in prices for future deliveries.

          CFD Trading: ZB.com offers contract for difference (CFD) trading, allowing traders to speculate on the price movements of assets without owning the underlying asset.

          Cryptocurrencies available

          Here are some of the major cryptocurrencies currently available for trading on the ZB.com exchange:

          • Bitcoin (BTC)

          • Ethereum (ETH)

          • Litecoin (LTC)

          • Bitcoin Cash (BCH)

          • Ripple (XRP)

          • EOS (EOS)

          • Tron (TRX)

          • Stellar (XLM)

          • Cardano (ADA)

          • Monero (XMR)

          • Dash (DASH)

          • Zcash (ZEC)

          • Dogecoin (DOGE)

          • IOTA (MIOTA)

          • NEO (NEO)

          • VeChain (VET)

          • NEM (XEM)

          • OmiseGO (OMG)

          • Qtum (QTUM)

          • Lisk (LSK)

          • Verge (XVG)

          • Stratis (STRAT)

          • Zilliqa (ZIL)

          • 0x (ZRX)

          The exchange supports around 100 different cryptocurrencies overall. The list covers most of the major cryptocurrencies, stablecoins, and altcoins by market capitalization. Traders on ZB.com can trade cryptocurrency spot pairs as well as futures contracts.

          Cryptocurrencies available


          ZB.com extends its services beyond trading, providing a suite of features that enhance the overall user experience and cater to a wider range of financial needs. These services include:

          Secure and Convenient Multi-currency Wallet: ZB.com's multi-currency wallet allows users to store, manage, and transact in a variety of fiat and cryptocurrencies, streamlining their financial operations.

          ZB Earn: ZB.com offers a range of staking and earning opportunities, allowing users to generate passive income by locking up their cryptocurrency holdings. The exchange also offers ZB Earn, a centralized finance (CeFi) product that provides users with access to various yield-generating opportunities.

          ZB Pay: ZB.com's payment gateway allows merchants to accept cryptocurrency payments for their goods and services, expanding their payment options and attracting new customers.

          API for Developers: ZB.com provides developers with access to its API, enabling them to build their own trading applications and integrate with the ZB.com platform.

          Mobile Trading App: ZB.com's intuitive and user-friendly mobile trading app provides traders with access to their accounts and trading platforms from anywhere, anytime. The app also offers a variety of features to facilitate mobile trading, such as push notifications and price alerts.

          ZB Labs: ZB.com's research and development arm, ZB Labs, is dedicated to exploring and developing innovative blockchain technologies and applications.

          ZB.com APP

          The ZB.com app is a powerful and versatile trading platform that allows you to trade a wide range of assets, including cryptocurrencies, forex, stocks, indices, and commodities, from anywhere in the world. The app is available for download on both iOS and Android devices.

          To download the ZB.com app, follow these simple steps:

          • Visit the ZB.com website or open the App Store or Google Play on your mobile device.

          • Search for “ZB.com” and tap on the app icon.

          • Tap the “Get” or “Install” button to download and install the app.

          • Once the installation is complete, open the app and create a new account or sign in to your existing account.

          • With the ZB.com app, you can access your trading accounts, monitor market trends, place orders, manage your portfolio, and stay informed about the latest cryptocurrency news and events, all from the convenience of your mobile device. Download the ZB.com app today and start trading with confidence.

            How to open an account?

            The registration process of ZB.com involves the following steps:

            1. Visit the official website of ZB.com and click on the “Register” button.

            How to open an account?

            2. Fill in the required information such as your email address and create a secure password.

            How to open an account?

            3. Verify your email address by clicking on the verification link sent to your registered email.

            4. Complete the KYC (Know Your Customer) process by providing the necessary identification documents, such as a valid ID card or passport.

            5. Agree to the terms and conditions of ZB.com and submit your registration.

            6. Once your registration is approved, you can log in to your account and start trading on the platform.

            How to Buy Cryptos?

            Buying Crypto on Website:

            • Create an Account: Visit the ZB.com website and create an account by providing your email address, password, and country of residence. Verify your email address to complete the registration process.

            • Complete KYC/AML Procedures: To comply with regulatory requirements, you'll need to complete Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. This involves providing personal information, such as your name, date of birth, and address, and verifying your identity with a government-issued ID.

            • Fund Your Account: Choose a fiat currency (e.g., USD, EUR) and select a deposit method, such as bank transfer, credit card, or e-wallet. Follow the on-screen instructions to deposit funds into your ZB.com account.

            • Select the Crypto You Want to Buy: Navigate to the “Markets” section and choose the cryptocurrency you want to purchase. For example, if you want to buy Bitcoin, search for the BTC/USDT trading pair.

            • Place a Buy Order: Enter the amount of cryptocurrency you want to buy (e.g., 0.1 BTC) and select the order type (market order, limit order, or stop-loss order). Click the “Buy” button to submit your order.

            • Monitor Your Order: Once your order is placed, it will be added to the order book. You can monitor the status of your order and manage it if necessary.

            • Withdraw Your Crypto: Once you've purchased your cryptocurrency, you can withdraw it to your personal crypto wallet. Navigate to the “Wallet” section and select the cryptocurrency you want to withdraw. Enter the withdrawal address and amount, and follow the on-screen instructions to complete the withdrawal process.

            • Buying Crypto on App:

              • Download the ZB.com App: Download and install the ZB.com app from the App Store or Google Play.

              • Create an Account or Sign In: Open the app and create a new account if you haven't already. If you have an existing account, sign in using your email address and password.

              • Complete KYC/AML Procedures: Complete the KYC/AML verification process within the app. This typically involves uploading photos of your government-issued ID and a selfie.

              • Fund Your Account: Tap on the “Wallet” icon and choose the “Deposit” option. Select the fiat currency and deposit method you prefer. Follow the instructions to deposit funds into your ZB.com account.

              • Select the Crypto You Want to Buy: Tap on the “Markets” tab and choose the cryptocurrency you want to purchase. For example, to buy Bitcoin, search for the BTC/USDT trading pair.

              • Place a Buy Order: Tap on the “Buy” button and enter the amount of cryptocurrency you want to buy. Select the order type (market order, limit order, or stop-loss order). Review the order details and tap on “Confirm” to submit your order.

              • Monitor Your Order: You can track the status of your order within the app's “Orders” section.

              • Withdraw Your Crypto: To withdraw your cryptocurrency, tap on the “Wallet” icon and select the cryptocurrency you want to withdraw. Tap on “Withdraw,” enter the withdrawal address and amount, and follow the on-screen instructions to complete the withdrawal process.

              • Fees

                Here is an overview of the main fees applied when trading on the ZB.com cryptocurrency exchange:

                • Trading fees - ZB.com charges a 0.2% fee on all spot trades. This is charged to both the maker and the taker.

                • Withdrawal fees - Withdrawing cryptocurrency from the exchange incurs a fee. This varies by coin - for example, 0.0005 BTC for Bitcoin, 0.01 ETH for Ethereum, and 1 ZEC for Zcash.

                • Deposit fees - Depositing coins into ZB.com does not have a fee in most cases. There are deposit fees for some coins like BTC (0.001 BTC) and ETH (0.01 ETH).

                • Futures fees - For futures contracts, ZB.com charges a taker fee of 0.05% and maker fee rebate of 0.02%. There is a daily management fee for holding open contracts of 0.1% per 24 hours.

                • Margin fees - A margin funding fee is charged daily on any borrowed funds at a rate of 0.1% per day. There are no transaction fees for margin trades.

                • Inactivity fees - Accounts with no activity for over 3 months can be charged an inactivity fee. This starts at 0.1 ZB and increases over time up to 1 ZB after 2 years inactive.

                Deposit & Withdrawal

                ZB.com supports deposit and withdrawal methods through Bank transfer, Fiat, Credit/Debit Cards. The processing time for deposits and withdrawals may vary depending on the chosen method and the participant's location.

                Customer Support

                Users can reach out to the support team through the a series of email addresses(

                (support@zb.cn,zbcs@zb.cn)and social media platforms. The supported languages for customer support are not mentioned in the given information. It is recommended for users to visit the official website of ZB.com or contact their customer support for detailed information on the available hours, contact channels, and supported languages for customer support.

                Customer Support
                Customer Support

                Is ZB.com a Good Exchange for You?

                ZB.com excels as an exchange catering to users seeking a diverse range of altcoins and leveraging a robust trading platform. Its strength lies in providing an extensive selection of alternative cryptocurrencies and a reliable trading environment, making it an optimal choice for altcoin traders seeking variety and stability in their trading endeavors.

                ZB.com caters to a wide range of traders with different needs and preferences. Some target groups that may find ZB.com suitable include:

                For cryptocurrency speculators:

                • ZB.com provides access to a wide array of small cap coins and DeFi tokens that may appeal to traders looking for highly speculative assets before they hit bigger exchanges. The low fees allow for high frequency trading strategies.

                • However, these users must be aware of the heightened risks of asset volatility, low liquidity, potential for wash trading, and limited price transparency on such assets. Frequent withdrawals are advised over leaving large balances on the exchange.

                For altcoin enthusiasts:

                • ZB.com provides one of the largest altcoin selections. This caters to traders seeking access to niche assets not on major exchanges.

                • However, these users must research each asset thoroughly, as some altcoin volume is likely wash traded. Delistings also occur frequently, so holding coins long term has risks.

                Controversies the exchange has experienced

                Controversies the exchange has experienced

                Here are some notable controversies and issues that the ZB.com cryptocurrency exchange has faced over its history:

                • Security breaches - ZB.com suffered major hacks in both 2015 and 2020, resulting in millions of dollars worth of cryptocurrency stolen from user accounts. This raised concerns about their security practices.

                • Wash trading allegations - A report in 2018 accused ZB.com of engaging in wash trading to inflate its reported trading volumes. This involves trading with oneself to simulate fake activity.

                • Founder legal issues - ZB.com's founder was embroiled in legal issues in China related to alleged improper handling of customer funds when operating an earlier business. This sparked worries.

                • Cryptopia dispute - ZB.com had a public dispute with the Cryptopia exchange after acquiring Cryptopia following its 2019 hack. There were disagreements about assumed liabilities.

                • Government investigations - Chinese authorities investigated ZB.com in 2018 for potentially violating laws related to financial regulations and AML practices. The outcome was not made public.

                • Delisting of privacy coins - ZB.com delisted major privacy coins like Monero and Zcash in 2018 due to regulatory pressures in China. This raised censorship concerns.

                User review

                User 1: “ZB.com's interface is sleek! Security's tight, but the lack of regulation concerns me. Decent liquidity for major coins; more altcoins would be ace. Customer support's okay; they respond, but not lightning-fast.”

                User 2: “Digging ZB.com's security and interface, but the lack of regulation bugs me. Liquidity's alright, especially for top coins. Customer support's responsive, but could be more proactive. Trading fees? Reasonable, but a bit higher than some.”

                These reviews offer contrasting experiences with ZB.com. While one appreciates the interface and security but raises concerns about regulation and variety, the other acknowledges security and interface but highlights worries about regulation, suggests improvements in customer support, and notes trading fees comparatively higher.


                ZB.com is a cryptocurrency exchange that offers a range of features and services for traders. Some potential advantages of the platform include its wide selection of cryptocurrencies, support for cryptocurrency transfers, and a user-friendly trading platform. Additionally, experienced traders and risk-tolerant individuals may find the leverage options appealing.

                However, it is important to note that ZB.com operates as an unregulated platform, which may impact the level of security and protection measures available to users. The lack of information on trading fees, other fees, controversies, and user satisfaction also makes it challenging to fully assess the advantages and disadvantages of ZB.com. It is recommended for users to carefully evaluate and research the platform before engaging in any transactions.


                Q: What cryptocurrencies are available for trading on ZB.com?

                A: ZB.com offers a wide selection of cryptocurrencies for trading, providing users with various options to explore and invest in different digital assets.

                Q: What are the supported deposit and withdrawal methods on ZB.com?

                A: ZB.com supports deposit and withdrawal methods through bank transfers, fiat and credit/debit cards, allowing users to conveniently transact and manage their funds.

                Q: Can I trade cryptocurrencies on ZB.com using leverage?

                A: ZB.com offers leverage options for trading cryptocurrencies, allowing users to potentially amplify their profits. However, it is important to consider the associated risks and exercise caution when utilizing leverage.

                Q: What customer support channels are available on ZB.com?

                A: ZB.com's customer support team can be reached through email, as well as various social medias.

                Risk Warning

                Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.