胡湘湘's Review on OKX: There is a problem with Ouyi's customer service. On the basis of no illegal operations, Ouyi app upgrades are not known, resulting in inability to log in. This Ouyi customer service requires the account owner to record a video with his ID card to prove that he is himself. The key is that the video of holding an ID card has been used for criminal activities, such as money laundering, loan sharking and other illegal criminal activities. What qualifications do you have to ask customers to provide these personal information? If it is a problem of the platform, we will guide customers to assist customers in how to log in to their Ouyi account, instead of asking for a photo of the account owner holding an ID card to solve it. Can't serve customers without video, is that an exchange?

胡湘湘

2022-07-29

Account frozen

There is a problem with Ouyi's customer service. On the basis of no illegal operations, Ouyi app upgrades are not known, resulting in inability to log in. This Ouyi customer service requires the account owner to record a video with his ID card to prove that he is himself. The key is that the video of holding an ID card has been used for criminal activities, such as money laundering, loan sharking and other illegal criminal activities. What qualifications do you have to ask customers to provide these personal information? If it is a problem of the platform, we will guide customers to assist customers in how to log in to their Ouyi account, instead of asking for a photo of the account owner holding an ID card to solve it. Can't serve customers without video, is that an exchange?

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欧易客服是有问题的，在没有任何违规操作的基础上，欧易app升级自己不知道，导致无法登陆。这个欧易客服就要求账户所有者本人手持身份证录一段视频来证明自己就是自己。关键是手持身份证视频有被使用犯罪活动，比如用来洗钱，比如用来贷款高利贷等等一些非法犯罪活动。你欧易又有什么资格要求客户提供这些个人信息呢？是平台的问题，就指导客户协助客户如何能登陆自己的欧易账号，而不是要账户所有者的手持身份证的照片才给以解决。不提供视频就无法为客户提供服务，这是交换吗？