Stuck one hundred thousands dollars for 15 days and still cannot withdrawal to my own bank card

Before using it, I have been advertising and recommending it, and it feels good to use it for the first time. But the second time I bought 100,000 dollars, I planned to hoard coins, but then suddenly I couldn’t buy other currencies, and I also tried to withdraw coins, but I have been unable to withdraw coins, and there was no way to withdraw them. I sent an email to the customer service, replied a message in a few days, and uploaded all the information as required by the customer service, but the coins have not been released. too pitty!