United Kingdom


5-10 years

Investment Advisory License|

High potential risk|


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Influence Index NO.1

Poland 8.30

Better than 99.60% exchange(s)

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Investment Advisory License

Exchange Info

Company Name
Phone of the company
+44 20 3695 3085
+44 2036953086
Customer Service Email Address

WikiBit Risk Alerts

Previous Detection 2024-02-26

The number of this Exchange's nagitive field survey reviews has reached 1, please be aware of the risk and the potential scam!



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User Reviews


21 ratings

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The user interface of xtb is really unfriendly, and it is too complicated to operate. Especially for new users, it is easy to get confused. Please put some effort into making it more user-friendly!
2024-01-02 16:56
XTB transaction fees were too high and cost me a large amount of profit. There is also the user interface, which seriously needs a major overhaul. The appeal is zero!
2023-11-15 18:05
This exchange is a prime example of how simplicity and sophistication can coexist. The design is clean, and the functionality is robust.
2023-12-09 04:07
Just started trading crypto, and this exchange is perfect for beginners. The clean design and helpful tooltips made the whole experience less intimidating.
2023-12-09 03:57
The inclusion of customizable trading dashboards caters to individual preferences. It's like having a tailor-made workspace for optimizing my trading strategy.
2023-12-03 15:31
As a newbie, I appreciate the simplicity of this platform. It's like they understand the struggles of beginners, and everything is laid out in an easy-to-follow manner.
2023-12-09 04:27
As an experienced trader, the security features here align with my expectations. Cold storage, two-factor authentication – it's evident they take user safety seriously.
2023-12-06 19:17
As an experienced trader, I find the inclusion of a dark mode a small yet appreciated feature. It's a nod to the platform's understanding of user preferences.
2023-12-05 00:31
The introduction of a user-friendly API for algorithmic trading opens up opportunities for developers to create and implement custom trading strategies.
2023-12-03 18:03
Being new to crypto, I wanted an exchange that didn't overwhelm me. This platform's straightforward approach and responsive support team have exceeded my expectations.
2023-12-03 17:45
As an experienced trader, the inclusion of social trading features adds a social dimension to the platform. It's a unique and enjoyable way to interact with the trading community.
2023-12-02 10:28
favour 687
It support currency exchange well and the fees are low
2023-11-24 02:04
Dazzling Dust
XTB, or X-Trade Brokers, is a sought-after online trading platform, known for its user-friendly interface, diverse market access, and valuable educational materials. Nonetheless, it does carry the drawback of relatively higher spreads and fees compared to certain competitors. Its central mission is to empower traders with the means to navigate a wide spectrum of assets, from forex to stocks and commodities, enabling well-informed investment decisions.
2023-10-30 02:27
สุกิจ โควิสุทธิ์
XTB's user interface is easy to use and smooth. But the trading fees are high. It supports currency exchange well.
2023-09-28 03:11
XTB forward-thinking approach and innovative product offerings set it apart. The platform's commitment to pushing the boundaries of crypto trading is truly commendable.
2023-12-26 01:05
XTB offers leveraged trading options, allowing traders to open positions larger than their initial investment. However, leveraging can magnify both potential profits and risks.
2023-11-27 04:07
The seamless integration with hardware wallets enhances the security of my assets. It's a small feature that makes a big difference.
2023-12-12 02:12
The inclusion of comprehensive transaction analytics tools enhances the user's ability to track and understand their trading patterns. It's like having a personal trading coach.
2023-12-10 08:51
factua Fx
Being new to crypto, I wanted an exchange that didn't overwhelm me. This platform's straightforward approach and responsive support team have exceeded my expectations.
2023-12-06 02:25
XTB's trading interface is very user-friendly, smooth, and intuitive. At the same time, its trading fees are also very fair and reasonable, allowing me to have a better mindset to trade my cryptocurrencies. Not only that, XTB supports a wide variety of exchanges, and their excellent customer service team is always able to promptly answer any questions I encounter. Highly recommended!
2024-01-31 09:36

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xtb · Company Summary

Aspect Information
Company Name xtb
Registered Country United Kingdom
Founded year 2002
Regulatory Authority FCA
Cryptocurrencies offered Bitcoin, Ethereum, Litecoin, Ripple, and more
Deposit & Withdrawal credit/debit card, bank transfers, and e-wallets
Customer Support 24/5 phone+44 20 3695 3085+44 2036953086emailuksales@xtb.comsales_int@xtb.comTwitter live chat

Overview of xtb

XTB is a virtual currency exchange company based in United Kingdom. It was founded in 2002 and operates under the regulation of the Financial Conduct Authority (FCA). The company offers a range of cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and Ripple. The maximum leverage provided by XTB is 1:30.

XTB provides users with multiple trading platforms, including XTB xStation 5, XTB MetaTrader 4, and XTB Mobile Apps. It supports various deposit and withdrawal options, such as credit/debit cards, bank transfers, and e-wallets.

xtb's home page

Pros and Cons

Pros and Cons
Pros Cons
Operates under regulatory authority Relatively low maximum leverage
Wide range of cryptocurrencies Limited deposit and withdrawal options
Multiple user-friendly trading platforms 24/5 customer support
Potential for increased profits with leverage No exchange is completely immune to risks
Extensive educational resources


- XTB operates under the regulation of the Financial Conduct Authority (FCA), which ensures a level of security and trust for users.

- The exchange offers a wide range of cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and Ripple, allowing users to diversify their trading portfolios.

- XTB provides multiple trading platforms, such as XTB xStation 5, XTB MetaTrader 4, and XTB Mobile Apps, which offer user-friendly interfaces and real-time market data.

- The maximum leverage offered by XTB is 1:30, allowing users to amplify their trading positions and potentially increase profits.

- XTB is committed to providing extensive educational resources, including webinars, tutorials, and a knowledge base, to support users in gaining knowledge and making informed trading decisions.


- Some users may find the maximum leverage of 1:30 to be relatively low compared to other exchanges, limiting the potential for higher profits.

- While XTB supports various deposit and withdrawal options, it can not have as many options as other exchanges, which can be inconvenient for certain users.

- The availability of customer support is limited to 24/5, which means users may experience delays in assistance during certain hours or days.

- Although XTB is regulated by reputable authorities, no exchange is completely immune to risks, and users should exercise caution and conduct thorough research before engaging with any platform.

Regulatory Authority

XTB is regulated by the Financial Conduct Authority (FCA). The regulatory number for XTB is 522157, indicating its compliance with regulatory standards. XTB operates under a regulated status, which ensures that it follows the necessary rules and guidelines set by the regulatory authority.

regulated FCA license

The license held by XTB is an Investment Advisory License. This license authorizes XTB to provide investment advisory services to its clients. The license is issued by the FCA, further emphasizing the company's commitment to regulatory compliance.

Overall, with its regulatory oversight by the Financial Conduct Authority (FCA) and the possession of an Investment Advisory License, XTB operates within a regulated framework, offering users a level of trust and security.


XTB implements security measures to protect user accounts and funds. It includes measures such as two-factor authentication (2FA) to add an extra layer of security during the login process. This helps prevent unauthorized access to user accounts.

Additionally, XTB's regulatory status adds another layer of security. Being regulated by the Financial Conduct Authority (FCA) means that XTB has to adhere to certain standards and guidelines to ensure the safety of user funds and information.

It is always recommended for users to practice good security hygiene, such as using strong and unique passwords, enabling 2FA, and keeping their devices and software up to date. By taking these precautions, users can further enhance the security of their accounts and transactions on the XTB platform.

Trading Market

XTB offers a wide range of cryptocurrencies for trading, including Bitcoin, Ethereum, Litecoin, and Ripple. These cryptocurrencies are popular and widely traded in the market.

In addition to its cryptocurrency offerings, XTB expands its services to cover a broad spectrum of trading options, including forex, indices, commodities, shares, and ETFs, providing users with a versatile platform for engaging in various financial markets and investment opportunities.

indices trading
Forex trading

Apart from cryptocurrencies, XTB also provides other financial products and services. This includes forex trading, indices trading, commodities trading, and CFDs (contract for difference). These additional offerings allow users to diversify their investment portfolios and explore different financial markets.

It's important for users to understand the risks associated with trading cryptocurrencies and other financial instruments. The volatile nature of the cryptocurrency market and the potential for significant price fluctuations require users to exercise caution and conduct thorough research before making any trading decisions.

How to open an account?

1. Start by visiting the XTB website and clicking on the “Register” or “Sign Up” button.

2. Fill out the registration form with your personal information, including your name, email address, and phone number.

3. Create a username and password that will be used to log in to your XTB account.

4. Verify your email address by clicking on the verification link sent to your inbox.

5. Complete the identity verification process by providing proof of identity, such as a copy of your passport or driver's license.

6. Once your identity is verified, you can proceed to deposit funds into your XTB account and start trading cryptocurrencies and other financial instruments.


- Spreads: XTB's spreads are typically very tight, starting from 0.1 pips for major currency pairs.

- Commissions: XTB charges a commission of 0.02% of the trade size for spot cryptocurrency trading.

- Inactivity fees: XTB charges an inactivity fee of €10 per month if your account balance is below €1000.

- Withdrawal fees: XTB charges a withdrawal fee of €10 for bank transfers and €3 for credit or debit card withdrawals.

Service Fee
Spreads Starting from 0.1 pips
Commissions 0.02% of the trade size
Inactivity fees €10 per month if account balance is below €1000
Withdrawal fees €10 for bank transfers, €3 for credit or debit card withdrawals

Deposit & Withdrawal

XTB supports various deposit and withdrawal methods to provide flexibility for its users. Some of the commonly available methods include bank transfers, credit/debit cards, and electronic payment systems. The specific availability of methods may vary based on the user's country and location.

The processing time for deposits and withdrawals can vary depending on the chosen method. Bank transfers may take several business days to be processed, while credit/debit card transactions and electronic payment systems are usually faster. It is recommended for users to refer to XTB's website or contact their customer support for more detailed and up-to-date information on processing times for each method.

It's important to note that while XTB strives to process deposits and withdrawals in a timely manner, unforeseen circumstances or third-party delays may impact the processing time. Users are advised to plan accordingly and consider any potential delays when managing their funds on the XTB platform.

Educational Resources

XTB provides extensive educational resources and tools to support traders in their journey. This includes a variety of trading guides, video tutorials, and webinars that cover various topics to help users enhance their trading knowledge and skills.

In addition to the educational materials, XTB also offers community support and communication platforms. These include forums and social media groups where traders can connect with each other, share ideas, and learn from one another.

Customer Support

XTB offers customer support services to assist users with their inquiries and concerns. The customer support team at XTB is available 24 hours a day, 5 days a week, providing assistance during the majority of the trading week.

Users can contact XTB's customer support team through various channels, including phone, email, and live chat. These contact options provide users with different ways to reach out and receive help based on their preferences or urgency of the matter.

contact details

It is important to note that while XTB strives to provide responsive and helpful customer support, response times can vary depending on the volume of inquiries and the complexity of the issues. Users are advised to provide clear and concise information when contacting customer support to facilitate efficient resolution of their inquiries.

Is xtb a Good Exchange for You?

XTB is suitable for a wide range of trading groups, including both beginner and experienced traders. The platform provides educational resources and tools, such as trading guides, video tutorials, and webinars, which are particularly beneficial for novice traders who are looking to learn the basics of trading and acquire new skills.

For experienced traders, XTB offers advanced features and capabilities that cater to their specific needs. The platform provides access to a variety of financial instruments, including cryptocurrencies, forex, indices, commodities, and CFDs.

In terms of recommendations, XTB is well-suited for traders who prioritize educational resources and ongoing support. The platform's extensive range of educational materials, as well as the community support and communication platforms, make it an attractive choice for traders who value continuous learning and collaboration.

Additionally, XTB's customer support team, which is available 24/5 and supports multiple languages, further enhances the trading experience for users.

User satisfaction

User satisfaction with XTB varies among individuals. Some users have reported positive experiences with the exchange, citing factors such as fast access speed, competitive fees, and a user-friendly trading platform. They have found the process of trading cryptocurrencies to be smooth and efficient.

It is important to note that user satisfaction can vary based on individual preferences and expectations. While some users can find XTB to be satisfactory in terms of access speed, fees, and trading platform experience, others can have differing opinions. It is recommended for users to consider their own trading needs and preferences when evaluating whether XTB is the right exchange for them.


In conclusion, XTB provides a comprehensive platform for virtual currency exchange, catering to both beginner and experienced traders. The exchange offers a range of educational resources and tools, such as trading guides, video tutorials, and webinars, to support traders in their journey. Additionally, XTB's customer support team is available 24/5 and supports multiple languages, enhancing the overall trading experience.

However, some users have reported concerns regarding access speed during peak trading hours, trading fees, and the complexity of the trading platform. It is important for users to consider these factors and evaluate whether XTB aligns with their individual trading needs and preferences.


Q: What deposit and withdrawal methods does XTB support?

A: XTB supports various deposit and withdrawal methods, including bank transfers, credit/debit cards, and electronic payment systems.

Q: What educational resources does XTB offer?

A: XTB provides traders with trading guides, video tutorials, and webinars covering various topics.

Q: Is XTB suitable for beginner traders?

A: Yes, XTB is suitable for beginner traders as it provides educational resources and support to help them learn and build their trading skills. The trading guides, video tutorials, and webinars are designed to provide a strong foundation for beginners to gain confidence in their trading abilities.

XTB User Review

User1: I have been using XTB for several months now. Early this month, I initiated a withdrawal and was told to submit documents for verification which I did. I was told that it could take up to several days however, it has been 1 week without an update. I submitted 4 enquiries to their help centre and none have been responded to or acknowledged. To further convey just how dissatisfied I am with this company, I'm voluntarily handing out this review to Trustpilot. I got all they stole back through.

User2: For about a week I have been experimenting and studying trading with a demo account, then yesterday I decided to open a real account. For the opening of the account I had had some problems and it was immediately solved by a dedicated operator. Perfect assistance and great availability of stocks and crypto. Much appreciated the demo account. However, the mobile app is not perfect: complicated and full of errors. I also wish that my locations could be divided by folders to divide them by duration. Finally, a big shortcoming: two-factor authentication that cannot be activated. For both of these shortcomings I have notified the customer service that has proceeded to inform the developers, I hope they will implement them as soon as possible especially the last one.

Risk Warning

Cryptocurrency exchange investments come with inherent security risks. It is important to be aware of these risks before engaging in such investments. Cryptocurrency exchanges are susceptible to hacking, fraud, and technical glitches, which can result in the loss of funds. It is recommended to choose reputable and regulated exchanges, stay updated on security measures, and be vigilant in detecting and reporting any suspicious activities. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.