卡瑞尼尔
2021-12-31
Unable to withdraw
Withdrawal needs review. firstly, it is verified by video camera and the withdrawal did not arrived after waiting for an hour. It is still processing. I ask the customer serivce and they told me that I also need to provide the information of the order and a selfie with ID in my hands. It took two hours.
Original content
提币要审核，先是视频认证，等了一个小时不到账，没办法还在处理中，直接找的客服，客服告诉不行还要提供手持身份证以及写明单号的信息，前前后后折腾了两小时。
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It is difficult to withdraw and it fails sometimes. The cost is not cheap and the page is not clean.
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On 2021-11-17，I deposited usdt from okex to gate.io. At that time, I didn’t see much and chose the OEC chain, because if the deposit chain selection was incorrect, it couldn’t be deposited before. I waited for a long time and didn’t arrive the account. I contacted gate.io. At first, the customer service said that it can be resolved in about a week and I already waited for over one month now. I will be replied that we are following progress and please wait patiently. We will reply if there is an update." I have had the experience of filling the wrong chain before. It can be solved by exporting the private key from my wallet. The whole process is completed in a few minutes. I don’t know what it means that gate.io keeps delaying it.
Gate
Domestic Regulation
5-10 years
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