เงินถูกล็อคด้วยบอท กรุณาช่วย!

There's a really strange bug or problem with my account. As you can see, there are funds being held with a bot account. However, when I go to close or edit the bot, it doesn't appear on my web browser. I tried a different browser, using Microsoft Edge, and got the same result. Even when looking at my phone it shows no active bots running I've cleared my cache on both the app and web browsers and restarted them all. It still shows no bots running even though there's a bot with funds in the account.This seems like a massive problem/bug that hasn't been resolved in nearly a week, and I wonder how this could happen, and why there isn't a way to fix this?