BIT2145233272

06-25

Today, I have to step forward and make public an extremely absurd customer service experience that I encountered at Bitget, which severely violates the principles of financial fairness. I hope that through my real experience, all crypto traders on the internet, especially new friends who are preparing to participate in platform activities, can see the true face of this leading exchange when it cannot afford to lose. 1. Cause of the Incident: System Concealment and Coupon Recycling As a new user, I participated in Bitget's new customer activity and received a 50 USDT contract trading compensation experience voucher according to the rules. Subsequently, I used this voucher for normal trading, and after bearing the risk of market fluctuations, I successfully achieved a personal trading profit of 20 USDT. However, during the profit settlement and transfer, Bitget's underlying system, without any clear, strong pop-up warning or risk prompt, directly forcefully cleared and recycled the remaining 50 USDT activity experience voucher in my account in the background. Please note the actual state of my account assets at this time: 50 USDT activity coupon (platform performance principal) + 20 USDT (my personal trading profit earned by taking risks) = 70 USDT total assets. 2. Official Customer Service Divine Reply: After discovering that the system vulnerability led to the clearing of assets, I immediately submitted a ticket to the platform for a good-faith appeal. Since the system prompt indicated serious concealment and defects, the platform should have "returned the original\" 50 USDT experience voucher principal that was deducted. However, after a so-called \"final review\", the final conclusion given by Bitget's official supervisor shocked me (see attached image image.png). In the reply, the customer service wrote in black and white: \"If you use a 50 USDT experience voucher to open a position and incur a 20 USDT loss, the loss will be offset by the experience voucher according to the rules, and the user does not need to bear it with their own funds. In such cases, we will reissue a 50 USDT experience voucher. After the final review, we confirm that the current processing plan is the final decision (only reissue a 30 USDT experience voucher)...\" This passage directly shows Bitget's internal arrogance and black-box attitude towards users. May I ask the senior management of the platform, were your basic financial concepts and financial logic taught by a gym teacher? There are two serious logical paradoxes here: 1. The absurd double standard of \"deducting principal for profit, but fully compensating for loss": According to your logic, if I unfortunately lost 20U using this voucher, the platform would generously reissue the full 50U to me. But I, based on my own technical analysis and judgment, bearing the market risk that could lead to liquidation or zeroing at any time, worked hard to earn a 20U profit. Instead, the platform, with a big mouth, forcibly deducts my hard-earned 20U profit from the 50U activity principal that I should have enjoyed, and finally only gives me 30U as charity. Is this reasonable?

BIT3820621562

02-03

Bitget TradFi system logic flaw leads to illegal seizure of user funds Complaint subject: Bitget Exchange (TradFi trading section) Amount involved: 1,500 USDT Core dispute: "Frontend confirms success, backend holds funds, liquidation takes the opportunity to intercept\" I. Event facts (timeline) 1. Liquidation and exit: On the trading day, I closed all orders under the TradFi account (precious metals trading). At this time, the account had zero positions, zero risk, and a balance of 2,160 USDT. 2. Asset isolation instruction: I immediately initiated a fund transfer of 1,500 USDT from the TradFi account to the spot account. 3. System feedback: After clicking confirm, the Bitget interface clearly displayed the \"Transfer Successful (Success)\" prompt. Based on this definite system feedback, I determined that the 1,500 USDT had entered a safe zone. 4. Trading again: 10 seconds after the transfer instruction was issued, I reopened positions using the remaining 660 USDT in the TradFi account. 5. Illegal seizure: Subsequently, market fluctuations caused the new position to trigger a forced liquidation. Shockingly, the Bitget system did not only settle the balance within the TradFi account, but instead took advantage of the lagging status of the previous transfer instruction showing \"Processing\" in the background, and forcibly intercepted and deducted the 1,500 USDT that had already been prompted as successful. II. Core rights arguments (Key Arguments) - Contract invalidation: The moment the system displayed \"Transfer Successful\", the funds had legally and logically left the TradFi risk pool. The delay in updating the Bitget backend ledger (showing \"Processing\") is a platform technical failure and should not be borne by the user. - Asset isolation principle: Spot account assets have absolute independence. When Bitget knew the user had issued an isolation instruction, it still used the \"in-transit funds\" as margin for liquidation, which is an illegal encroachment on user assets. - Customer service prevarication: I have provided evidence for over 4 days, but Bitget customer service has always delayed by citing \"verification" and refused to admit the asynchronous settlement bug between the TradFi section and the spot section. III. Demands (Demands) 1. Full refund: Immediately return the illegally deducted 1,500 USDT to my spot account. 2. Technical apology: Provide an explanation for the major bug where the transfer feedback of the TradFi system is out of sync with actual receipt, and fix this logic hole to prevent more users from being harmed.