Tout le monde chez Binance fait partie du support client
Amid another wave of regulatory woes and executives stepping down, Binance (BNB), largest crypto exchange, reaffirms its commitment to maximum customer success Leading cryptocurrency exchange Binance (BNB) incorporates the values of trust, security and transparency into all of its products and services, its team says. Here is why the exchange is committed to setting the standard for how the Web3 industry should approach users. “No success without responsibility”: Binances Yi He on community-centric approach From the very onset of Binances (BNB) operations, optimal customer success was a key element of the platforms development and marketing strategies. Yi He, Binances cofounder and chief marketing officer, highlighted that the exchange prioritizes feedback analysis and healthy interaction with customers: Everyone at Binance is part of customer support, starting from day one. To truly help users and solve their issues, we need to speak and listen to them in an effective way. In our industry, there is no success without taking responsibility for the community. If it‘s not meeting time, it’s community time, and we try to hear everyones voice as much as possible. All high-ranked officers of Binance (BNB) are said to spend a few hours daily handling customer support issues to collect operational and product feedback, as well