On April 24, Binance announced the launch of a chatbot named “Sensei,” powered by ChatGPT technology. The purpose of the chatbot is to assist users of the Binance exchange in accessing information that is available on Binance Academy, the company's blockchain education platform.
To access Sensei, users can click on the robot icon located at the bottom right-hand corner of any of Binance Academy's pages. Upon receiving a prompt, the chatbot will provide an AI-generated summary and display links to three relevant articles available on the Binance Academy website.
In March, Binance CEO Changpeng Zhao hinted at the possibility of expanding the company's use of AI. He specifically mentioned AI being utilized for customer support and compliance. Additionally, Binance offers an AI art service called Bicasso that enables users to create non-fungible tokens (NFTs).
However, Binance is currently facing charges from U.S. regulators regarding certain information provided to its users. Among the allegations is that Binance suggested in personal conversations and on guide pages that users utilize VPNs to circumvent laws.
If Binance employs ChatGPT and other AI tools in an inappropriate manner, it may attract further criticism from regulatory authorities.
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