BitMart‘s missing proof-of-reserves report and withdrawal complaints from two crypto projects have raised fresh questions about how customer assets are held during the exchange’s wind-down.
BitMart concerns expose verification problem
Arch Lending co-founder and CTO Himanshu Sahay said questions about withdrawals and exchange closures expose the difference between assurances offered by a platform and financial information that customers can independently check.
“Whenever questions arise around withdrawal processing or exchange wind-downs, it points to a structural gap across digital asset markets: the difference between platform-level statements and independent verification,” Sahay said in a statement to crypto.news.
Customers often have no real-time method for establishing whether an exchange holds their assets in segregated accounts or combines them with funds used for other operations, according to the executive. Uncertainty increases when withdrawals slow because customers must rely on the same company processing their requests for information about its financial condition.
Sahay said the crypto industry already has tools that can reduce such uncertainty, including third-party custodians, reserve attestations, and strict asset segregation. Their value depends on whether customers can use them to verify solvency claims before operational problems emerge.
“This isnt a new issue, but a recurring one that resurfaces whenever a platform faces operational stress.”
BitMart stated in May that it was preparing a proof-of-reserves report after earlier complaints about account restrictions and withdrawal access. The exchange said it would release the report once security and risk-control matters had been addressed, but it did not provide a date.
No comprehensive report had been published as of Aug. 12. BitMart has also not released independently verified data covering both its assets and liabilities, leaving outside parties unable to establish whether the exchange holds enough liquid assets to meet all customer obligations.
Withdrawal complaints add pressure on BitMart
OpenGradient co-founder Matthew Wang alleged on Aug. 10 that his projects market-making team could not withdraw balances held on BitMart. Wang accused the exchange of insolvency and questioned why it had encouraged token holders to lock assets shortly before announcing its closure.
“Our MM has our balances stuck on BitMart exchange that we cant get out,” Wang said.
Wang did not disclose the amount or composition of the assets held by the market maker. His insolvency accusation has not been independently verified, and no confirmed evidence currently establishes that BitMarts liabilities exceed its available assets.
Scandic Coin separately said that withdrawal requests covering approximately 21,898 USDT, 926,635 SNC, and another 256 USDT remained unprocessed after being submitted on July 26. The project stopped short of declaring BitMart insolvent and instead asked the exchange for verifiable evidence that it had enough liquidity to complete customer withdrawals.
The complaints were detailed in an Aug. 10 report on frozen withdrawals, which found that BitMart had not directly answered OpenGradients allegation at the time of publication.
BitMart maintains that withdrawals remain available. Under its procedures, requests may face checks involving customer identity, login devices, IP addresses, transaction history, destination wallets, and the source of funds.
Sanctions screening, Travel Rule requirements, and network conditions may also affect processing times, according to the company. BitMart warns that submitting a request does not mean the review has finished or that the transaction has been broadcast to a blockchain.
For customers, the absence of a transaction hash means there is no on-chain evidence showing that their assets have left the exchange. BitMart tells users to follow the status through their account history and avoid filing duplicate requests or support tickets.
Asset segregation must precede a crisis
Sahay said regulated third-party custody can reduce dependence on statements from an exchange because customer collateral remains separate from the companys operating balance sheet.
“Maintaining collateral with qualified, regulated custodians completely separate from operating balance sheets is what ensures customers never have to rely on trust alone.”
According to Sahay, companies cannot obtain the full benefit of asset segregation by adopting it after withdrawals stall or concerns about liquidity have already surfaced. Custody arrangements need to be built into the platforms structure from the beginning, with evidence showing where assets reside and how they are protected.
Proof of reserves can provide a snapshot of assets controlled by a platform, but such a report does not establish solvency by itself. A complete assessment also requires information about liabilities owed to customers, lenders, market makers, and other counterparties.
Reserve reports can present other limitations because they usually cover a specific point in time and may exclude certain assets or obligations. Customers also need a way to confirm that their individual balances were included in the review, while auditors must establish that the company controls the disclosed wallets.
Comparable concerns have surfaced at other centralized exchanges. In June, on-chain investigator ZachXBT said AscendEX users had reported withdrawals pending for days or weeks and questioned whether publicly identified hot wallets contained enough large-cap assets.
The resulting AscendEX liquidity concerns could not be confirmed from labeled addresses alone because an exchange may hold funds in undisclosed cold wallets or with external custodians. The episode still showed how limited wallet visibility can prevent customers from evaluating an exchange during withdrawal pressure.
Sahay expects independently verifiable third-party custody to become a basic requirement as institutional and retail participation develops. Platforms that can show where customer assets are held and how they are separated from operating funds will be able to answer such questions with evidence rather than internal assurances, he said.
BitMart will end trading on Aug. 26
BitMart began winding down its global trading platform on July 26, citing its operating conditions, the market environment, and its future strategy. The exchange stopped accepting new registrations and began suspending cryptocurrency and fiat deposits from 01:30 UTC.
Spot markets stopped taking new orders, while futures accounts entered reduce-only mode. BitMart also began discontinuing copy trading, grid trading, API trading, and other automated services.
BMX, the exchanges platform token, fell approximately 63% during the first 24 hours following the announcement, according to the earlier BitMart shutdown report. CoinGecko data cited at the time placed BMX near $0.164 with around $6.1 million in daily trading volume.
All spot, futures, and other trading services are scheduled to end at 01:00 UTC on Aug. 26. BitMart may settle any futures positions left open at the cutoff using the relevant mark price, index price, or settlement rules.
Customers have been asked to close trading positions, cancel pending orders, and redeem eligible balances held in Earn, staking, lending, and other products. The company recommends submitting withdrawal requests before 05:00 UTC on Aug. 26.
Requests submitted after that time will enter a separate processing procedure. BitMart said affected customers would receive instructions about additional documents and withdrawal steps through official announcements or direct account notifications.
Founder Sheldon Xia denied on Aug. 8 that BitMart had disappeared, planned to avoid its obligations, or misappropriated customer assets. Xia said the core team was conducting an asset inventory, consolidating funds, and maintaining the systems required for the closure.
The founder also said BitMart was considering court involvement and third-party auditors as part of a transparent review. He did not provide a publication date or explain whether the proposed report would cover customer liabilities alongside reserve assets.
BitMart plans to cease trading-platform operations at 15:59 UTC on Jan. 31, 2027. The exchange said customers would retain account access for a specified period afterward to review historical records and submit withdrawals under the procedures then in effect.
For U.S. residents, BitMart stopped accepting new registrations in May 2022, although the company said some older accounts could remain linked to American users. A July 23 notice instructed affected customers to close positions, cancel orders, redeem balances from earning products, and withdraw their assets by 23:59 UTC on Aug. 8.
BitMart said U.S.-linked accounts could face additional restrictions after the deadline, while pending withdrawals may require identity records, proof of address, source-of-funds documents, or evidence that the customer controls the receiving wallet.