No Regulation

Score

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/10

WhaleEx

Singapore

|

5-10 years

Suspicious Regulatory License|

Medium potential risk|

https://www.whaleex.com/

Website

Rating Index
Influence

Influence

C

Influence Index NO.1

Indonesia 2.32

Better than 91.46% exchange(s)

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The WikiBit Score of this exchange is lowered because of too many unresolved complaints!
Influence
C

Licenses

No effective regulatory information has been founded yet, please pay attention to the risks!

Exchange Info

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Company Name
WhaleEx
Phone of the company
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Facebook
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Customer Service Email Address
hi@whaleex.net

WikiBit Risk Alerts

2
Previous Detection 2024-03-29

It has been verified that this Exchange currently has no valid regulation, please be aware of the risk!

The number of the negative comments received by WikiBit have reached 4 for this Exchange in the past 3 months, please be aware of the risk!

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User Reviews

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8 ratings

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BIT2174503158
Whale Exchange has run away, and the main company behind it has been canceled
2023-05-04 10:58
0
0
BIT2174503158
At present, WhaleEX mobile app and its official website virtual currency quotes have stopped updating, and each functional module will report an error: 502 (official website error code) and 401 (APP error code), which is no longer available. Therefore, I suspect that WhaleEX has deleted the library and run away, please pay attention to the related risks.
2023-04-20 15:48
0
0
FX1450513582
The transfer fees are too high, so I'm hesitant. The user interface of the platform is also too complicated and detailed settings are not well configured.
2024-02-28 13:55
1
0
Lynn K Lynn
Just started using 鲸交所Shocked at the speed of depositing and withdrawing news Heavy until the customer account The customer service section needs to improve a lot! (Just started using 鲸交所 and was shocked by the slow deposit and withdrawal speed that heavily impacts users' transactions. Their customer service needs serious improvements too!)
2023-09-14 14:34
6
0
开拓币开拓者
Unable to withdraw coins. The system automatically uninstalls the APP and re-login shows that the coins cannot be withdrawn. . It reuiqres to import the private key, but initially there is no private key at all
2022-03-05 14:19
0
0
BIT3507528146
My account was locked. It might be fraud platform.
2021-08-23 13:53
0
0
BIT2174503158
The Whale Exchange was identified as fraudulent high-risk software by Tencent. Please stop the loss in time.
2021-07-18 15:21
0
0
BIT1648928644
I used the seed to recover my wallet while I found that my coins were gone. Can I recover my coins? Please help me. I forgot the password to protect the seed. I can’t find my coin forever, can I??
2021-04-20 00:20
0
0
Aspect Information
Company Name WhaleEx
Registered Country/Area British Virgin Islands
Founded Year 2018
Regulatory Authority None
Cryptocurrencies Offered/Available Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), Bitcoin Cash (BCH)
Maximum Leverage Up to 100x
Trading Platforms Web-based platform, Mobile app
Deposit & Withdrawal Cryptocurrency deposits and withdrawals supported
Educational Resources Online tutorials, trading guides
Customer Support 24/7 live chat, email support

Overview of WhaleEx

WhaleEx is a virtual currency exchange platform that was founded in 2018. It is registered in the British Virgin Islands, but it does not have any regulatory authority overseeing its operations. The platform offers a range of cryptocurrencies for trading, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and Bitcoin Cash (BCH).

One of the notable features of WhaleEx is its maximum leverage, which can reach up to 100x. This allows traders to potentially increase their profits through leveraged trading. The platform is accessible through both a web-based platform and a mobile app, providing convenient options for users to manage their trades.

WhaleEx supports cryptocurrency deposits and withdrawals, making it easy for users to fund their accounts and access their funds. Additionally, the platform provides educational resources such as online tutorials and trading guides to help users enhance their trading knowledge and skills.

When it comes to customer support, WhaleEx offers 24/7 live chat and email support. This ensures that users can easily reach out for assistance or guidance whenever they encounter any issues or have inquiries.

Overall, WhaleEx provides a platform for users to engage in virtual currency trading, offering a range of cryptocurrencies, leverage options, and accessible trading platforms.

Overview of WhaleEx

What is WhaleEx?

WhaleEx is a virtual currency exchange platform that caters to traders interested in cryptocurrency trading. It provides a range of cryptocurrencies, including Bitcoin, Ethereum, Ripple, Litecoin, and Bitcoin Cash, for trading purposes. One of the notable features of WhaleEx is its maximum leverage of up to 100x, which allows traders to potentially increase their profits through leveraged trading.

WhaleEx offers a web-based platform and a mobile app, providing users with convenient options to access and manage their trades. Additionally, the platform supports cryptocurrency deposits and withdrawals, making it easy for users to fund their accounts and access their funds.

The platform supports users through educational resources such as online tutorials and trading guides, helping them enhance their trading knowledge and improve their skills. Furthermore, WhaleEx provides responsive customer support with 24/7 live chat and email assistance, ensuring that users can easily reach out for help or guidance whenever needed.

However, it's important to note that WhaleEx does not have any regulatory authority overseeing its operations. This means that users should exercise caution and conduct their own research before engaging in trading activities on the platform.

Pros and cons

Pros of WhaleEx include its wide range of accessible cryptocurrencies for trading, including popular options such as Bitcoin, Ethereum, Ripple, Litecoin, and Bitcoin Cash. The platform also offers a maximum leverage of up to 100x, allowing traders to potentially increase their profits through leveraged trading. Additionally, WhaleEx provides convenient trading options through its web-based platform and mobile app, making it accessible for users to manage their trades on the go. The platform also supports cryptocurrency deposits and withdrawals, providing ease of use for users when it comes to funding their accounts and accessing their funds. Furthermore, WhaleEx offers educational resources such as online tutorials and trading guides to help users enhance their trading knowledge and skills.

However, there are also cons to be aware of when it comes to WhaleEx. One significant downside is the lack of regulatory oversight. As the platform does not have any regulatory authority overseeing its operations, users should exercise caution and conduct their own research before engaging in trading activities. Additionally, while WhaleEx provides customer support through 24/7 live chat and email assistance, some users may find the level of support lacking compared to platforms with more robust customer service options. It's also important to note that leveraged trading can carry significant risks, and users should be aware of these risks and consider them before engaging in such activities on WhaleEx. Overall, users should carefully evaluate the pros and cons of WhaleEx and consider their own risk tolerance before deciding to use the platform for their trading needs.

Pros Cons
Wide range of accessible cryptocurrencies Lack of regulatory oversight
Maximum leverage of up to 100x Limited customer service options
Convenient trading options through web-based platform and mobile app Risk of leveraged trading
Supports cryptocurrency deposits and withdrawals
Educational resources available

Regulatory Authority

WhaleEx operates without any regulatory oversight, meaning it is an unregulated exchange. This lack of regulatory authority can be seen as a disadvantage for traders.

One of the main disadvantages of unregulated exchanges is the potential lack of consumer protection. Without regulatory oversight, there may be a higher risk of security breaches, fraudulent activities, and market manipulation. Traders on unregulated exchanges have less recourse and may face difficulties in resolving disputes or recovering their funds in the event of any issues.

To mitigate the risks associated with unregulated exchanges, traders should exercise caution and conduct thorough research before engaging with any platform. It is important to assess the reputation and track record of the exchange, as well as to consider the security measures in place for safeguarding user funds. Traders should also be aware of the risks associated with leveraged trading and carefully consider their risk tolerance before engaging in such activities on an unregulated platform.

Additionally, it is advisable for traders to diversify their holdings among different exchanges to spread out their risks. This way, if any particular exchange encounters issues, it will not have a significant impact on their entire portfolio. Traders should also keep their own wallets and private keys secure to maintain control over their funds.

Ultimately, traders should approach unregulated exchanges with caution, carefully evaluate the risks involved, and make informed decisions to protect their interests.

Security

WhaleEx has implemented security measures to protect user funds and information. The platform utilizes encryption technology to secure user data and transactions. It also follows industry best practices for cybersecurity, such as regularly updating its systems and conducting security audits.

In terms of user feedback, it is important to note that there may be varying opinions and experiences. While some users may have positive experiences with the platform's security measures, others may have concerns or issues. It is advisable for users to conduct their own research and consider multiple sources of feedback to form a comprehensive understanding.

Additionally, users can further enhance their security by implementing personal security measures. This includes enabling two-factor authentication, using strong and unique passwords, and being cautious of phishing attempts or suspicious links.

However, it is important to remember that no exchange can guarantee complete security. Users should be aware of the inherent risks involved in cryptocurrency trading and take proactive measures to protect their own interests.

Cryptocurrencies available

WhaleEx offers a range of cryptocurrencies for trading, including popular options such as Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and Bitcoin Cash (BCH). These cryptocurrencies are known for their liquidity and active trading volumes in the market.

Cryptocurrency prices can fluctuate significantly on exchanges due to various factors such as supply and demand dynamics, market sentiment, regulatory developments, and macroeconomic conditions. Prices are influenced by the buying and selling activities of traders on the platform and can vary between different exchanges due to factors such as liquidity and trading volumes.

Apart from cryptocurrency trading, WhaleEx does not offer any other specific products or services. However, it provides educational resources such as online tutorials and trading guides to help users enhance their trading knowledge and skills. This can assist users in better understanding the cryptocurrency market and potentially making more informed trading decisions.

Cryptocurrencies available

How to open an account?

Step 1: Visit the WhaleEx WebsiteGo to the Whale Exchange website (https://w.whaleex.com.cn/download for domestic users or https://www.whaleex.com/download for international users) using your preferred web browser.

How to open an account?

Step 2: Download the AppDownload the Whale Exchange app from the provided link based on your location (domestic or international). For iOS users, after downloading and installing the app, you might need to go to Settings > General > Device Management and trust the certificate to use the app.

How to open an account?

Step 3: Log In and Click “Open Account”After installing the app, open it and log in using your credentials. Once you're logged in, look for the “Open Account” button and click on it to begin the account registration process.

Step 4: Basic AuthenticationIn this step, you will need to provide basic information for authentication:

  • Select your country from the list.

  • Enter your full name as it appears on your ID.

  • Enter your ID number (like a passport or national ID number).

  • Click “OK” to proceed.

Step 5: Advanced AuthenticationFor this step, follow these instructions:

  • Capture the Front of your ID: Take a clear photo of the front side of your ID card using your phone's camera.

  • Capture the Back of your ID: Take a clear photo of the back side of your ID card.

  • Video Verification: Follow the app's instructions to record a video of yourself reading a specified number or text. This is often used to confirm your identity.

  • Fees

    WhaleEx charges trading fees based on a tiered fee structure, which means that the fees vary depending on the user's trading volume within a certain timeframe. The higher the trading volume, the lower the fee percentage.

    For example, WhaleEx may have different fee tiers like 0.1% for users with a trading volume below 50 BTC, 0.08% for users with a trading volume between 50 BTC and 100 BTC, and so on. It is important for traders to review the fee structure on the WhaleEx platform to understand the specific fee percentages applicable to their trading volume.

    In addition to trading fees, WhaleEx may also charge fees for deposits and withdrawals. These fees can vary depending on the type of cryptocurrency and the network fees associated with processing the transactions. Traders should review the deposit and withdrawal fee schedules provided by WhaleEx to understand the specific fees applicable to their transactions.

    When comparing WhaleEx's fees with other exchanges, it is important to consider factors such as the trading volume, trading pairs offered, and the specific fee structures of each platform. Different exchanges may have different fee structures, and fees can also vary based on the type of cryptocurrency being traded. Traders should research and compare the fees of different exchanges to find the most cost-effective options based on their individual trading needs and preferences.

    Deposit & Withdrawal

    WhaleEx supports cryptocurrency deposits and withdrawals. To deposit funds, users can send their desired cryptocurrency to their designated deposit address on the WhaleEx platform. The specific deposit address can be found by navigating to the “Deposit” section on the platform and selecting the desired cryptocurrency.

    For withdrawals, users can navigate to the “Withdraw” section on the platform and enter the withdrawal address and amount for the desired cryptocurrency. It is important to ensure that the withdrawal address is accurate to avoid any potential loss of funds.

    The processing time for deposits and withdrawals on WhaleEx may vary depending on factors such as network congestion and the specific cryptocurrency being used. Cryptocurrency transactions typically require confirmations on the blockchain network, which can take varying amounts of time. Users should refer to the WhaleEx platform or contact customer support for more information on the expected processing times for deposits and withdrawals.

    Educational Resources

    WhaleEx provides educational resources to assist users in enhancing their trading knowledge and skills. These resources may include trading guides, video tutorials, and webinars. Traders can access these materials on the WhaleEx platform to learn more about various trading strategies, technical analysis, and market trends.

    However, it is important to note that the availability and specific details of these educational resources may vary. Traders should visit the WhaleEx platform or contact customer support for more information on the educational resources and tools available.

    In addition to the educational resources, WhaleEx may also have community support and communication platforms such as forums or social media groups. These platforms can provide users with opportunities to connect with fellow traders, share insights, and discuss market trends. It is advisable for users to exercise caution and engage with these platforms responsibly, as opinions and information shared on these platforms may vary in accuracy and reliability.

    Overall, these educational resources and community support platforms can potentially complement traders' learning and trading experiences, providing them with additional tools and insights to make more informed trading decisions.

    Customer Support

    WhaleEx provides customer support to assist users with their queries and concerns. The available hours of the customer support team may vary, and users should refer to the WhaleEx platform or contact customer support for specific information on their operating hours.

    WhaleEx may offer multiple contact channels for customer support, such as email, live chat, or a support ticket system. Users should visit the WhaleEx platform or consult the customer support section for the specific contact information and instructions on how to reach out to the support team.

    The supported languages for customer support may also vary and depend on the platform's policies and capabilities. Users should check the WhaleEx platform or reach out to customer support for information on the available languages for communication.

    It is important to note that the quality and responsiveness of customer support can vary, and users may have varying experiences. Traders should consider their individual needs and preferences when assessing the customer support offered by WhaleEx.

    Is WhaleEx a Good Exchange for You?

    WhaleEx can be suitable for various trading groups depending on their needs and preferences. Here are some potential target groups and appropriate recommendations for each:

    1. Experienced Traders: WhaleEx can cater to experienced traders who are well-versed in the cryptocurrency market and have a solid understanding of trading strategies. These traders can benefit from WhaleEx's range of cryptocurrencies and liquidity, allowing them to execute their trading strategies efficiently. It is recommended that experienced traders utilize the educational resources and tools available on WhaleEx to enhance their trading knowledge and stay updated on market trends.

    2. Institutional Investors: WhaleEx may also attract institutional investors who are looking to enter the cryptocurrency market. The platform's security measures and reputation can provide some reassurance to institutional investors. It is recommended for institutional investors to thoroughly research and evaluate WhaleEx's regulatory situation and security measures before making any investment decisions.

    3. Risk-Averse Traders: For traders who prioritize security and are risk-averse, WhaleEx's encryption technology and industry best practices for cybersecurity can be appealing. These traders should conduct their own research and evaluate the platform's security measures to ensure they align with their risk tolerance. Diversifying holdings across different exchanges can also help mitigate risks for risk-averse traders.

    4. Active Traders: WhaleEx's active trading volumes and the availability of popular cryptocurrencies can attract active traders who seek frequent trading opportunities. These traders should review the fee structure and compare it with other exchanges to ensure they choose a cost-effective option that suits their trading needs. Additionally, active traders can take advantage of WhaleEx's educational resources to enhance their trading strategies and skills.

    5. Community-Oriented Traders: Traders who value community engagement and support can find value in WhaleEx's community support and communication platforms such as forums or social media groups. They can connect with fellow traders, share insights, and stay updated on market trends through these platforms. However, traders should exercise caution and critically evaluate the information and opinions shared on these platforms.

    It is important for traders from all target groups to carefully evaluate their own needs, conduct comprehensive research, and make informed decisions based on their individual circumstances when considering WhaleEx as their trading platform.

    User satisfaction

    Over the past three months, this Exchange has faced challenges with customer satisfaction, as evidenced by the accumulation of four negative comments on WikiBit. While the specific concerns expressed by users may vary, this trend suggests that some customers have encountered issues or shortcomings in their experiences with the Exchange's services. Addressing these concerns promptly and comprehensively will be crucial for the Exchange to enhance its customer satisfaction levels and build a more positive reputation in the industry.It is recommended for individuals to seek out independent sources such as online reviews or forums to gather information on user experiences with regards to the exchange's access speed, fees, the trading platform, and the process of trading cryptocurrencies. Evaluating user satisfaction can be subjective and dependent on individual preferences and experiences, so it is important for users to consider multiple perspectives and factors when making their own assessments.

    Conclusion

    In conclusion, WhaleEx offers a registration process that allows users to create an account and start trading cryptocurrencies quickly and easily. The exchange implements a tiered fee structure that can be advantageous for high-volume traders. However, it is important to review the fee structure and compare it with other exchanges to ensure cost-effectiveness. WhaleEx also supports cryptocurrency deposits and withdrawals, but processing times may vary. The educational resources and community support platforms provided by WhaleEx can complement traders' learning and trading experiences, although it is advisable to exercise caution when engaging with these platforms. The availability and quality of customer support may vary, so users should consider their individual needs and preferences. It is worth noting that user satisfaction can vary and depend on factors such as access speed and the overall trading experience. It is important for individuals to conduct independent research and consider multiple perspectives when evaluating WhaleEx as a trading platform.

    FAQs

    Q: How do the trading fees work on WhaleEx?

    A: WhaleEx charges trading fees based on a tiered fee structure, where the fee percentage varies depending on the user's trading volume within a certain timeframe. Traders should review the fee structure on the WhaleEx platform to understand the specific fee percentages applicable to their trading volume.

    Q: How can I deposit and withdraw funds on WhaleEx?

    A: To deposit funds on WhaleEx, users can send their desired cryptocurrency to their designated deposit address on the platform. For withdrawals, users can enter the withdrawal address and amount for the desired cryptocurrency. It is important to ensure the accuracy of the withdrawal address to avoid any potential loss of funds.

    Q: What educational resources and tools are available on WhaleEx?

    A: WhaleEx provides educational resources such as trading guides, video tutorials, and webinars to assist users in enhancing their trading knowledge and skills. Traders can access these materials on the WhaleEx platform to learn more about trading strategies, technical analysis, and market trends.

    Q: Who is WhaleEx suitable for?

    A: WhaleEx can be suitable for various trading groups, including experienced traders, institutional investors, risk-averse traders, active traders, and community-oriented traders. Each group may have different preferences and objectives, and it is important for users to carefully evaluate their individual needs when considering WhaleEx as their trading platform.

    Q: What are the advantages and disadvantages of WhaleEx?

    A: WhaleEx offers a quick and easy registration process and a tiered fee structure that can benefit high-volume traders. The exchange also provides educational resources and community support platforms. However, users should review the fee structure and compare it with other exchanges for cost-effectiveness. The availability and quality of customer support may vary. User satisfaction can be subjective and dependent on factors such as access speed and the overall trading experience. It is recommended for users to conduct independent research and consider multiple perspectives when evaluating WhaleEx.

    User Review

    User 1:

    “Man, WhaleEx is rockin'! Their interface is super user-friendly, I never felt lost. And talk about options – they've got a wide range of cryptocurrencies available, from the popular ones to some real hidden gems. But gotta admit, the support is a bit slow to respond sometimes. On the bright side, their security is top-notch. I sleep well knowing my crypto's safe. Trading fees are reasonable too. Only thing bugging me is the withdrawal speed – wish it was quicker!”

    User 2:

    “Dude, I tried WhaleEx, and I'm kinda on the fence. The interface is slick, gotta give them that. But here's the deal breaker – their liquidity is like a rollercoaster, man. Sometimes I'm surfing the waves, other times it's like a dried-up river. And seriously, their customer support? Non-existent. I shot them a message about a stuck withdrawal and it's been crickets. Also, the trading fees – a bit steep for my liking. But hey, they do have some unique cryptos on the menu. So, it's a mixed bag for me, bro.”

    Risk Warning

    Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.